YoungHoe Kong ( Jero )
Auckland Central,Auckland
Summary
Mr. Jero is from Korea, highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Service Manager
Industrial Bank of Korea
Busan, Korea
01.2023 - 11.2023
- Resolved customer complaints in a professional manner while ensuring customer satisfaction.
- Provided Basic financial service - Issue joint certificates, payment of utility bills
- Performed public affairs - Receiving and handling customer complaints
- Safety management - Control of the entrance and management of personnel movement
Companion Team Leader
Naver Online Community
Jeju-Island, Korea
02.2022 - 10.2022
- Uploaded an advertisement for finding good companions and contact candidates
- Selected team members and give them the pleasure of travelling
- Developed negotiation skills while coordinating schedules with candidates
Mentor for International Student
International Exchange Center in Changwon National University
Changwon, Korea
03.2019 - 06.2019
- Provided basic Korean grammar and culture for an international student
- Contributed to her adjustment to school life through course registration and campus life guidance.
Flight Operations Assistant
6th Aviation Wing, Korea Navy
Nonsan, Korea
01.2016 - 12.2017
- Working within a team in a fast-paced to manage flight plan for Chief of Naval Staff's schedule fluctuated in real time
- Contact for flight cooperation with related organizations
- Managed Aircraft flight time with Excel data
- Managed 2nd Class Top Secret from Navy HQ
Freshman Representative of Student Council
Department of International Trade, Changwon National University
Changwon, Korea
03.2015 - 09.2015
- Strategically planed tasks and events to lead classmates
- Respected and followed the decisions of the senior student, professors, and staffs
- Properly communicated with various people such as other departments according to the situation
Education
Upper Intermediate - B2 - General English
Aspiring Language Institute
Auckland, NZ04.2024
Bachelor of Economics (Transfer) - Macroeconomics, Capital Market
Pukyung Natonal University
Busan, Korea08-2022
Barchelor of Global Business (Drop Out) - International Trade, Economics, Accounting
Changwon National University
Changwon, Korea02-2020
Liberal Arts - Social & Culture, World History, World Geography
Bunseong High School
Gimhae, Korea02-2015
Skills
- Dependable and Responsible
- Active Listening
- Phone and Email Etiquette
- Professional Appearance
- Guest Reception
- Customer Service
- Problem-Solving Skills
- Administrative & Computer Skills
- File Management
Accomplishments
- Full scholarship for 4 years of University
- Warrant Officer Cadet Pilot Finalist, Republic Of Korea Army Aviation
- Assigned as Helicopter crew dedicated to the Chief of Naval Officer
- Enlisted in the Republic of Korea Navy with Top grades
Certification
- TOEIC 870 (LC 495 / RC 375)
- TOEIC Speaking ( Intermediate Lv.3)
- ADsP (Advanced Data analytics Semi-Professional)
- Technology Credit Evaluation (Lv.3)
Languages
English
Limited
Korean
Full Professional
References
References available upon request.
Timeline
Branch Service Manager
Industrial Bank of Korea
01.2023 - 11.2023
Companion Team Leader
Naver Online Community
02.2022 - 10.2022
Mentor for International Student
International Exchange Center in Changwon National University
03.2019 - 06.2019
Flight Operations Assistant
6th Aviation Wing, Korea Navy
01.2016 - 12.2017
Freshman Representative of Student Council
Department of International Trade, Changwon National University
03.2015 - 09.2015
Upper Intermediate - B2 - General English
Aspiring Language Institute
Bachelor of Economics (Transfer) - Macroeconomics, Capital Market
Pukyung Natonal University
Barchelor of Global Business (Drop Out) - International Trade, Economics, Accounting
Changwon National University
Liberal Arts - Social & Culture, World History, World Geography
Bunseong High School
- TOEIC 870 (LC 495 / RC 375)
- TOEIC Speaking ( Intermediate Lv.3)
- ADsP (Advanced Data analytics Semi-Professional)
- Technology Credit Evaluation (Lv.3)
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