Open To Work
YOUSUN HONG
Matamata,WKO
Summary
I would like to gain the necessary experience to do my job. Friendly, organized, multi-tasker, skilled in problem-solving. Now looking to meet the challenges and opportunities that life brings while furthering my career and making a significant contribution to a forward-thinking, easy-going person, positive thinker, quick learner, able to solve problems without pressure. Motivated professional with several years of experience offering office support in industry. Exceptional customer service and good at numbers.
Overview
9
9
years of professional experience
Work History
Duty Manager
Horse and Jockey
02.2025 - Current
- Supervised daily operations to ensure optimal service delivery and guest satisfaction.
- Trained and mentored staff on protocols, enhancing team performance and efficiency.
- Implemented standard operating procedures to streamline workflows and improve consistency.
- Resolved customer complaints swiftly, maintaining high levels of client retention and loyalty.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
FOH Staff Member
Osteria
08.2023 - 02.2025
- Conducted menu presentations and made recommendations based on guest preferences.
- Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Ensured compliance with health and safety regulations within the front-of-house area.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
FOH Team Member
Hobbiton
01.2023 - 07.2023
- Prepared hot beverages such as coffee or tea for customers upon request.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Prepared workstations with ingredients and tools to increase efficiency.
Used Car Dealer
07.2017 - 09.2022
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Managed office operations, streamlining processes and improving efficiency.
- Facilitated the buying and selling of used cars, achieving sales targets and maintaining inventory.
Chef
03.2020 - 10.2021
- Assigned specific duties to employees to maintain productive operation of kitchen and food service.
- Organized special events such as banquets or buffets requiring complex menus or decorations.
- Supervised team members during meal service to ensure accuracy of orders.
Cafe Manager
05.2018 - 08.2019
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Planned weekly menus based on seasonal availability of ingredients and customer preferences.
- Resolved problems or concerns to satisfaction of involved parties.
Education
Some College (No Degree) - Music Composition
UW
SeattleSkills
- Salesmanship
- Up-selling techniques
- Foreign language proficiency
- Open-close procedures
- Personal hygiene
- Payment processing
- Greeting guests
- Seating arrangements
- Guest relations
- Money handling
- Customer service
- Time management
- New employee training
- Team supervision
- Staff training and development
- Staff management
Languages
English: Professional
Korean: Full Professional
Japanese: Limited
Work Preference
Work Type
Full TimeTimeline
Duty Manager
Horse and Jockey
02.2025 - Current
FOH Staff Member
Osteria
08.2023 - 02.2025
FOH Team Member
Hobbiton
01.2023 - 07.2023
Chef
03.2020 - 10.2021
Cafe Manager
05.2018 - 08.2019
Used Car Dealer
07.2017 - 09.2022
Some College (No Degree) - Music Composition
UW