Yuanita Botha
Upper Hutt,Wellington
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Community and Stakeholder Coordinator
Fulton Hogan Wellington Rongotai
Wellington, New Zealand
2022.11 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- High-Performance Responsibilities:
Customer Communications and Engagement:
Manage customer inquiries, questions, and complaints related to the Wellington City Council Contract. Seek input from the broader team for response content.
- Complete necessary administrative tasks.
- Report on common trends to aid WCC Contract improvements and provide standard responses.
- Proactively gather answers for anticipated questions to expedite response times.
- Supply content to social media teams for effective query resolution. - Wider Team Administration:
- Assist the team in showcasing efficient document management.
- Offer reporting support as needed.
- Take notes and minutes during meetings.
- Collaborate with the broader WCC Contract team to ensure strong connections.
- Facilitate prompt responses to Official Information Act Requests (OIA), media inquiries, and customer questions - Common Responsibilities:
- Contribute actively to the WCC Contract to deliver exceptional results and meet agreed KPIs.
- Promote Fulton Hogan values and behaviors.
- Document, share, and implement innovations and lessons learned throughout the Wellington City Council Contract.
- Work in unison with various disciplines and colleagues to foster a unified team environment and culture.
- Engage in workshops and team meetings proactively to support WCC outcomes.
- Uphold safety, health, and wellbeing as a collective responsibility, ensuring personal safety and that of colleagues - .Additional Duties:
- Update and program numerous database systems.
- Manage client/public Request for Services systems across multiple contracts.
- Record and update weekly plant information from teams for precise safety/compliance tracking.
- Handle the internal requests inbox and inform clients of any developments. - Communications for all Departments.
- Health and Safety Representative for Rongotai Branch.
- Safe person for Rongotai Branch.
Business Coordinator
Tree Scape
Wellington, WGN
01.2022 - Current
- Conducted financial activities for monthly reconciliation and to assist with annual budget.
- Supported commercial activity for invoicing, forecasting and commercial analysis for ongoing projects.
- Coordinated with external contractors for development of marketing collateral, website management and branding activities.
- Managed project staffing, recruitment and new hire process.
- Facilitated communication with clients and team members to improve business strategy and operation.
- Devised strategies to improve organization efficiency and optimize group management.
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Developed and deployed projects while minimizing business interruption and enhancing operations.
Project Administrator
Tree Scape
Wellington, WGN
08.2021 - Current
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Executed on-time, under-budget project management on complex financial issues for senior leadership.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
Office Manager
Arlington Motors (1976) Limited
Wellington, WGN
04.2006 - 08.2021
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Arranged corporate and office conferences for company employees and guests.
- Sourced vendors for special project needs and negotiated contracts.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Developed standard operating procedures for all administrative employees.
- Evaluated employee records and productivity to complete employee evaluations.
- Coordinated special projects and managed schedules.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Maintained CRM database with customer updates and report generation.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Managed office operations while scheduling appointments for department managers.
Education
Bachelor of Science - Oral Hygienist
Stellenbosch University
South Africa12.1992
High School Diploma -
DF Malan High School
South Africa12.1990
Skills
- Office Support
- Financial Statement Review
- Administrative Management
- Problem Anticipation and Resolution
- Finance and Accounting Oversight
- Records Organization and Management
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Sales Tracking
- Procedures Scheduling
- Office Supplies and Inventory
- Business Recordkeeping
- Word Processing
- Product Transportation
- Layout Planning
- P&L Administration
- Customer Relations
- Accounts Payable and Accounts Receivable
- Employee Timesheet Processing
- Operational Efficiency
Timeline
Community and Stakeholder Coordinator
Fulton Hogan Wellington Rongotai
2022.11 - Current
Business Coordinator
Tree Scape
01.2022 - Current
Project Administrator
Tree Scape
08.2021 - Current
Office Manager
Arlington Motors (1976) Limited
04.2006 - 08.2021
Bachelor of Science - Oral Hygienist
Stellenbosch University
High School Diploma -
DF Malan High School
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