Summary
Overview
Work History
Education
Skills
Timeline
Generic

YUANSHUAI LEE

Mt Albert

Summary

Overview

12
12
years of professional experience

Work History

Volunteer

Tamaki Makaurau Safety Patrol(TMSP)
08.2024 - Current

Get to see how Police operate, how Police speak to members of public,victims even offenders.


TMSP will assist Police for various taskings during the patrol and have a taste of Police work.


Working alongside with Police while patrolling and get to understand Police work, jargons,protocols,culture and environment.


Online psychometric training and physical training such as running,upper body strength and self-defence.

Receptionist

FuQiao Reflexology & Massage Clinic
04.2024 - Current

- Greet clients and visitors with a positive, helpful attitude.

- Answer phone calls, schedule appointments, and manage client inquiries.

- Maintain a tidy and organized reception area.

- Process payments and manage billing activities.

- Assist therapists with administrative tasks as needed.

- Ensure compliance with clinic policies and procedures.

Assistant Shop Manager

Everlast Nails Ltd
05.2018 - 03.2024
  • Overseeing the daily operation of the restaurant including employee relations, food production, sanitation, and customer service and operation profits.

Duty Manager

Hansan Restaurant Limited
06.2017 - 03.2018
  • Coordinating production and service, aligning them with the company's policies and standards, to ensure a smooth and efficient flow of service from the kitchen to the dining area
  • Monitoring food preparation and presentation, emphasizing consistent high-quality dishes to meet and exceed customer expectations
  • Adhering to hygiene practices and health regulations for the well-being of both customers and employees, conducting regular inspections to verify that sanitation protocols are followed
  • Engaging with customers, receiving feedback and addressing any concerns promptly and courteously to ensure an excellent customer experience
  • Responsible for inventory management to maintain adequate stock levels, minimize waste and ensure the availability of essential items when needed
  • Fostering open communication with restaurant staff, providing a supportive platform for them to express concerns, ideas, and feedback
  • Addressing employee grievances, working towards resolutions that promote a positive and harmonious work environment.

Duty Manager

Red Apple Limited
05.2016 - 06.2017
  • Responsible for monitoring and enhancing the restaurant's overall business performance, aligning efforts to achieve financial targets and growth objectives
  • Collaborating with the restaurant manager in analyzing sales levels and profitability, identifying trends and areas for improvement, and developing strategies to optimize revenue
  • Assisting in organizing marketing activities to attract new customers and retain existing ones, leveraging various channels to promote our offerings
  • Engaging with customers, gathering feedback, and understanding their preferences to tailor marketing efforts and enhance customer satisfaction
  • Preparing weekly reports, encompassing various aspects of restaurant operations, providing valuable insights for restaurant manager
  • Interacting with customers, providing personalized menu recommendations and ensuring their dining experience is exceptional
  • Providing support in recruiting, training, and motivating staff, organize and supervise the shift of kitchen, waiting, and cleaning staff, ensuring seamless coordination and efficient operations during peak hours
  • Monitoring stock levels, ensuring optimal inventory levels to meet customer demand and prevent shortages or wastage
  • Preparing cash drawers before the shift, ensuring that cash handling procedures comply with company policies and security standards.

Nail Technician

Everlast Nails
07.2012 - 04.2016
  • Ensuring all nail treatments are performed professionally and with meticulous attention to detail, maintaining high standards of quality and hygiene at all times
  • Assessing clients' nails before starting any treatment to understand their specific needs and tailor the service accordingly
  • Providing various manicures and spa pedicures, offering clients a rejuvenating experience that includes nail buffing, shaping, and expert nail polishing
  • Preparing clients' nails for enhancements, creating intricate designs and patterns on nails, offering a diverse range of nail art options to suit clients' preferences
  • Offering soothing hand and foot massages, enhancing relaxation and promoting circulation
  • Advising on nail care and treatments, recommending appropriate products and aftercare to maintain healthy and beautiful nails
  • Referring clients to health professionals for proper diagnosis and treatment after detecting any nail diseases
  • Providing comprehensive training to new staff, ensuring they are proficient in delivering top-notch nail care services
  • Understanding each client's unique preferences and needs, delivering personalized service that exceeds their expectations
  • Undertaking any other tasks assigned.

Education

Level 6: Business -

New Zealand Institute of Studies
Auckland
02.2015

Level 5: Business -

The Institute of Commercial Education New Zealand
Auckland
08.2013

Skills

  • Customer Service
  • Communication Skills
  • Interpersonal Skills
  • Attention to detail
  • Time Management
  • Problem Solving
  • Collaboration
  • Team Player

Timeline

Volunteer

Tamaki Makaurau Safety Patrol(TMSP)
08.2024 - Current

Receptionist

FuQiao Reflexology & Massage Clinic
04.2024 - Current

Assistant Shop Manager

Everlast Nails Ltd
05.2018 - 03.2024

Duty Manager

Hansan Restaurant Limited
06.2017 - 03.2018

Duty Manager

Red Apple Limited
05.2016 - 06.2017

Nail Technician

Everlast Nails
07.2012 - 04.2016

Level 6: Business -

New Zealand Institute of Studies

Level 5: Business -

The Institute of Commercial Education New Zealand
YUANSHUAI LEE