Yuanshuai Li
Auckland,AUK
Summary
A dedicated and motivated professional with strong administrative and customer service skills, complemented by bilingual fluency in English and Mandarin. Experienced in both leadership and volunteer roles, with a proven ability to support frontline services, assist diverse communities, and maintain professionalism in high-pressure environments. A highly effective communicator, empathetic team player, and quick learner, committed to delivering excellent service and contributing positively to any organisation.
Overview
13
13
years of professional experience
Work History
Volunteer
Ormiston Police Station
Ormiston
04.2025 - Current
- Provide on-site Mandarin interpretation at the front desk, supporting communication between police staff and Mandarin-speaking visitors.
- Assist with explaining police procedures, reporting processes, and basic inquiries in a clear and culturally sensitive manner.
- Help streamline communication, improving service experience for community members.
Volunteer
Community Patrolling NZ
Auckland Centre
12.2024 - Current
- Conduct regular community patrols to enhance neighborhood safety and provide a visible presence.
- Support community members by offering guidance and assistance when needed.
- Report observations and incidents to the CPNZ team, contributing to local safety awareness.
- Collaborate with team members during community outreach initiatives and events.
Assistant Store Manager
Everlast Nails Ltd
Albany
05.2018 - 03.2024
- Overseeing the day-to-day activities of the salon, ensuring that all operations run smoothly, from appointment scheduling to inventory management.
- Conducting regular analyses of financial data and performance metrics to identify areas for improvement and implement strategies to maximize profitability.
- Conducting regular quality checks to ensure that all services, from manicures to pedicures and nail art, meet the brand's exacting standards.
- Seeking and responding to client feedback, addressing any concerns promptly to deliver an exceptional customer experience enhance overall satisfaction. Providing comprehensive training to new staff members, equipping them with the necessary skills and knowledge to perform hand and foot massage techniques, flawless nail polish application, and professional nail care and nail art services.
- Managing salon inventory, ensuring an adequate supply of high-quality nail products and tools to meet client demands while minimizing waste.
- Developing and executing marketing strategies, including social media promotions and loyalty programs, to attract new clients and retain existing ones.
- Enforcing strict adherence to health and safety protocols, ensuring that the salon maintains impeccable cleanliness and hygiene standards for both clients and staff.
- In charge of the maintenance and appearance of the salon, ensuring that all salon equipment is well-maintained and in optimal working condition for smooth service delivery.
Duty Manager
Hansan Restaurant Limited
Pammure
06.2017 - 03.2018
- Coordinating production and service, aligning them with the company's policies and standards, to ensure a smooth and efficient flow of service from the kitchen to the dining area .
- Monitoring food preparation and presentation, emphasizing consistent high-quality dishes to meet and exceed customer expectations.
- Adhering to hygiene practices and health regulations for the well-being of both customers and employees, conducting regular inspections to verify that sanitation protocols are followed .
- Engaging with customers, receiving feedback and addressing any concerns promptly and courteously to ensure an excellent customer experience.
- Responsible for inventory management to maintain adequate stock levels, minimize waste and ensure the availability of essential items when needed .
- Fostering open communication with restaurant staff, providing a supportive platform for them to express concerns, ideas, and feedback .
- Addressing employee grievances, working towards resolutions that promote a positive, and harmonious work environment.
Duty Manager
Red Apple Limited
Northcote
05.2016 - 06.2017
- Responsible for monitoring and enhancing the restaurant's overall
business performance, aligning efforts to achieve financial targets
and growth objectives. - Collaborating with the restaurant manager in analyzing sales levels
and profitability, identifying trends and areas for improvement, and
developing strategies to optimize revenue. - Assisting in organizing marketing activities to attract new customers
and retain existing ones, leveraging various channels to promote our
offerings. - Engaging with customers, gathering feedback, and understanding
their preferences to tailor marketing efforts and enhance customer
satisfaction. - Preparing weekly reports, encompassing various aspects of
restaurant operations, providing valuable insights for restaurant
manager. - Interacting with customers, providing personalized menu
recommendations and ensuring their dining experience is
exceptional. - Providing support in recruiting, training, and motivating staff,
organize and supervise the shift of kitchen, waiting, and cleaning
staff, ensuring seamless coordination and efficient operations during
peak hours. - Monitoring stock levels, ensuring optimal inventory levels to meet
customer demand and prevent shortages or wastage. - Preparing cash drawers before the shift, ensuring that cash handling
procedures comply with company policies and security standards.
Nail Technician
Everlast Nail Limited
Albany
07.2012 - 04.2016
- Ensuring all nail treatments are performed professionally and with meticulous attention to detail, maintaining high standards of quality and hygiene at all times .
- Assessing clients' nails before starting any treatment to understand their specific needs and tailor the service accordingly.
- Providing various manicures and spa pedicures, offering clients a rejuvenating experience that includes nail buffing, shaping, and expert nail polishing.
- Preparing clients' nails for enhancements, creating intricate designs and patterns on nails, offering a diverse range of nail art options to suit clients' preferences.
- Offering soothing hand and foot massages, enhancing relaxation and promoting circulation .
- Advising on nail care and treatments, recommending appropriate products and aftercare to maintain healthy and beautiful nails.
- Referring clients to health professionals for proper diagnosis and treatment after detecting any nail diseases.
- Providing comprehensive training to new staff, ensuring they are proficient in delivering top-notch nail care services.
- Understanding each client's unique preferences and needs, delivering personalized service that exceeds their expectations .
- Undertaking any other tasks assigned.
Education
Level 6 Diploma of Business -
New Zealand Institute of Studies
Auckland, NZ02-2015
Level 5 Diploma of Business -
The Institute of Commercial Education New Zealand
Auckland, NZ08-2013
Skills
Customer Service
Communication Skills
Interpersonal Skills
Attention to detail
Time Management
Problem Solving
Collaboration
Team Player
Scheduling Appointments
Schedule management
Handling phone calls
Front Desk Operations
Reporting
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Volunteer
Ormiston Police Station
04.2025 - Current
Volunteer
Community Patrolling NZ
12.2024 - Current
Assistant Store Manager
Everlast Nails Ltd
05.2018 - 03.2024
Duty Manager
Hansan Restaurant Limited
06.2017 - 03.2018
Duty Manager
Red Apple Limited
05.2016 - 06.2017
Nail Technician
Everlast Nail Limited
07.2012 - 04.2016
Level 6 Diploma of Business -
New Zealand Institute of Studies
Level 5 Diploma of Business -
The Institute of Commercial Education New Zealand