YUE LIU
Christchurch,CAN
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of retail department.
Overview
2
2
years of professional experience
Work History
Department Manager
Decathlon Sports
07.2021 - 07.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Provided comprehensive service solutions based on product performance.
Key Account Manager
LPS Beijing
03.2020 - 07.2021
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed and delivered presentations to key customers to position products and services.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Education
No Degree - General Studies
College of English Christchurch
Christchurch, NZ03.2024
Master - International Tourism And Hospitality Management
Griffith
Brisbane01.2020
Bachelor - International Tourism And Hospitality Management
Griffith
Brisbane, Australia07.2017
Skills
- Customer Service
- Team Supervision
- Problem-Solving
- Customer Engagement
- Retail Management
- Work Planning and Organization
- Personnel training and development
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Department Manager
Decathlon Sports
07.2021 - 07.2022
Key Account Manager
LPS Beijing
03.2020 - 07.2021
No Degree - General Studies
College of English Christchurch
Master - International Tourism And Hospitality Management
Griffith
Bachelor - International Tourism And Hospitality Management
Griffith
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