Yueping Bian

• Managed key account relationships, resulting in increased repeat business and long-term loyalty among clients.
• Established strong relationships with clients through exceptional customer service and communication skills.
• Developed persuasive sales pitches tailored to individual client needs, ensuring a high conversion rate from prospect to customer.
• Collaborated with cross-functional teams to develop innovative product offerings and promotional campaigns.
• Analyzed competitor products and pricing strategies, helping the company maintain a competitive edge in the market.
• Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Advantage

• Optimization and integration of speech
• Obtain competitor product content through high-quality customer relationships and customize products according to market requirements
• Before joining, the turnover was only 20% of the peak period. Three months after joining, the turnover increased to 80% of the peak period. Eight months after joining, the turnover exceeded 20% of the peak period.
• Set up a new business model to transform from B-end to C-end as team leader, and increase overall turnover and cash flow. (Building team now)

• Performed daily store operations such as opening and closing duties, cash handling, restocking shelves.
• Cultivated and maintained positive working relationships with clients.
• Scheduled employees to maximize customer service and maintain satisfactory labor cost.
• Developed and implemented successful customer service strategies to improve customer satisfaction.
• Maintained strong relationships with suppliers by consistently meeting deadlines for orders.
• Assisted in recruiting, hiring and orienting new staff members as needed.
• Prepared staff work schedules and assigned specific duties.

Advantage

• Comprehensive customer service.
• Adjust marketing strategy according to the requirement of Ministry of Health.
• Make product design and packaging for our own brand.
• Pressure Resistance- The most busiest vape shop in south island (average 550+ customers per day)
• Personal marketing capabilities
• Cohesive

• Performed administrative duties such as scheduling employee shifts, updating records.
• Coordinated with vendors to purchase food, beverages, equipment, and supplies in an efficient manner.
• Inspected facilities regularly to ensure cleanliness standards are met.
• Developed detailed budgets and financial plans for the restaurant.
• Created innovative marketing strategies to increase visibility and attract new customers.
• Developed unique dishes based on customer feedback and market trends.
• Researched industry trends to stay ahead of competitors in terms of innovation.
• Ensured compliance with health codes, safety regulations, and other applicable laws.
• Managed POS system for accurate tracking of sales data, inventory levels, and labor costs.

Advantage

• Familiar with the store opening process.
• Work independently
• Strong observation skills- Adjust menu and price according competitors and marketing price.

• Provided leadership in the development of policies, procedures, processes, systems, controls.
• Developed long-term relationships with clients through regular contact and follow up activities.
• Negotiated contracts with vendors to ensure cost savings while maintaining quality standards.
• Gave feedback on how to build organizational capacity and improve business.
• Ensured compliance with all applicable laws, regulations, and policies across the organization.
• Set and implemented strategic goals and initiatives to align company with mission, values, and vision.

Advantage

• Compose merchants investments tutorials for new staffs, success rates increase to 95% from 30%.
• Compose new staff training tutorials
• Independently develop business in new cities- Auckland, Hamilton, Wellington
• Negotiation skills
• Rotation- start from deliveryman to business, learn details of each link.
• Online marketing and offline sales.
• Attract 150+ merchants to platform in 4 cities from only 4 merchants.
• Establish new business model.

• Provided excellent customer service and supervision to wait staff, ensuring customers received prompt and courteous service.
• Managed the day-to-day operations of restaurant dining room including seating arrangements, table maintenance and cleanliness.
• Ordered supplies necessary for smooth operation of the restaurant.
• Answered phones to take reservations or to-go orders.
• Set dining tables according to type of event and service standards.
• Regularly checked food quality before serving it to customers, ensuring they received fresh meals every time.
• Performed regular inventory checks to ensure adequate stock levels were maintained at all times.

• Resolved discrepancies between invoices, contracts and shipping documents in a timely manner.
• Utilized industry specific software systems for tracking orders, preparing declarations and generating reports.
• Facilitated communication between overseas suppliers and customers regarding product availability, delivery schedules.
• Liaised with clients to provide guidance on import and export processes, documentation requirements and other related matters.
• Provided consultation services to customers on customs regulations, duty structure, export licensing procedures.

• Assisted in store merchandising, stocking shelves and setting up displays.
• Handled cash register operations, including payments, returns, and exchanges.
• Provided strong customer service by greeting and building relationships with key clients.
• Built strong working relationships with fellow associates and corporate contacts.
• Used knowledge of company products and services to recommend solutions to customers.

• Provided excellent customer service and supervision to wait staff, ensuring customers received prompt and courteous service.
• Managed the day-to-day operations of cafe dining room including seating arrangements, table maintenance and cleanliness.
• Ordered supplies necessary for smooth operation of the cafe.
• Displayed strong multitasking capabilities while managing multiple tasks simultaneously during busy shifts.