Charlotte Wu
Auckland,Auckland
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement.
Highly committed to providing outstanding product demonstrations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Cafe Assistant
Sienna Cafe
03.2023 - Current
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Tutor
English And Math
10.2022 - 02.2023
- Supported students with helpful study habits and exam strategies.
- Met with parents to discuss student progress and address concerns.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Responded to email and telephone requests to provide students with specific information.
Education
Bachelor of Arts - Communication And Technology
University of Auckland
Auckland, NZ11.2025
Skills
- Customer Expectations Management
- Operational Efficiency
- Industry Standards
- Service Quality
- Customer Service
- Sales Experience
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Cafe Assistant
Sienna Cafe
03.2023 - Current
Tutor
English And Math
10.2022 - 02.2023
Bachelor of Arts - Communication And Technology
University of Auckland
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