Yui Nozaki
Summary
Organized and dependable candidate successful at focusing on details and managing multiple priorities with a positive attitude. Willingness to take on responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
IT Help Desk Officer
Eli Lilly Japan
10.2022 - 10.2023
- Managed high-volume ticket queues, prioritizing tasks to minimize disruption and maintain business continuity.
- Implemented security measures to protect sensitive data and safeguard against unauthorized access.
- Maintained accurate records of all help desk interactions, allowing for efficient tracking and analysis of recurring issues.
- Collaborated with cross-functional teams to implement IT improvements, optimizing system performance.
Customer Service Supervisor
NTT Business Solutions Corporation
04.2021 - 09.2022
- Monitored call centre data to assess trends, proactively implementing solutions for identified issues.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Customer Service Representative
NTT Business Solutions Corporation
12.2019 - 03.2021
- Answered customer chat calls and e-mail to navigate company website, trouble shooting, improve overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts -
Kobe City University of Foreign Studies
Kobe, Jaban03.2018
Skills
- MS Office
- Data Accuracy
- Fast learner and Team player
- Fast Typing Speed
- Administrative Support
- Operating Systems
- Time Management
- Technical Troubleshooting
- Customer Service
- Data Confidentiality
Additional Information
Available to start work immediately.
Languages
Japanese
Native or Bilingual
English
Professional Working
eligibility to work in new zealand
I have a Working Holiday Visa valid until 30th November 2024, with no restriction of employer or work hours.
Timeline
IT Help Desk Officer
Eli Lilly Japan
10.2022 - 10.2023
Customer Service Supervisor
NTT Business Solutions Corporation
04.2021 - 09.2022
Customer Service Representative
NTT Business Solutions Corporation
12.2019 - 03.2021
Bachelor of Arts -
Kobe City University of Foreign Studies
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