Yujin Roh

Contributed to cyber insurance product development

• Conducted in-depth analysis on cyber insurance compliance trends and created comprehensive questionnaires.
• Provided valuable insights into emerging threats and opportunities for product innovation in the cyber insurance market.
• Contributed to the drafting of project reports and documentation, ensuring accuracy and thoroughness.
• Presented research findings to team members, fostering effective communication and collaboration.
• Participated in regular status meetings, providing updates on research progress and addressing any concerns or questions from team members.
• Served as a reliable point of contact for team members seeking assistance with various aspects of the research process.
• Utilized advanced software tools to optimize data processing and visualization, enhancing overall understanding of results.

• Participated in weekly meetings and prepared meeting minutes
• Organized and prepared the monthly cost of sales and other management reports
• Analyzed data for cost-saving recommendations and efficiency improvements
• Checked and confirmed payroll leave applications and managed the team's roster
• Secured storage of employee files and managed employee information
• Prepared detailed reports on occupancy rates, financial performance, and guest satisfaction metrics for upper management review
• Oversaw booking management systems, optimizing occupancy rates and revenue

• Being the first point of contact for data - related queries
• Dealing with clients via email and telephone
• Data input and manipulation in Excel spreadsheets and Access databases
• Occasionally carrying out various administration tasks (printing, scanning, filing)
• Ensuring the clients and company data protection Act is adhered to at all times
• Manual entering clients' details record on xplan(AIA)

• Performed all tasks of setting up for weddings and private parties or meetings
• Corrected errors or resolved customer complaints in a timely and professional manner
• Incorporated food safety and alcoholic beverage handling training into daily tasks to keep customers safe
• Communicated guest requests and concerns to the department manager to help resolve customer concerns