Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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Yukari Iwasaki

Rotorua, NZ, 3010,Rotorua

Summary

Dynamic small business owner with a proven track record at Iwasaki Foos Ltd, excelling in customer service and financial administration. Skilled in inventory management and fostering strong client relationships, I consistently enhanced brand visibility and reputation through exceptional service and community engagement. Committed to operational efficiency and cost control.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Small Business Owner

Iwasaki Foos Ltd
04.2017 - 03.2025
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.

Office Manager

The Farmhouse Rotorua
01.2014 - 03.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Administrative Assistant

Food Equipment NZ Ltd
04.2009 - 12.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.

Front Desk Receptionist

Quality Hotel Gyserland
09.2005 - 03.2007
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Wait Staff Member

Quality Hotel Gyserland
07.2004 - 08.2005
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.

Sales Department Assistant

Kintetsu Department Store
04.1999 - 01.2001
  • Participated in regular training sessions to stay current on industry trends, product updates, and best practices in sales techniques.
  • Organized sales events, exhibits, and promotional activities to engage potential customers and generate leads.
  • Collaborated with team members to develop targeted sales strategies, contributing to overall revenue growth.
  • Handled incoming inquiries from potential customers via phone or email promptly, delivering professional service at all times.
  • Enhanced customer satisfaction by providing exceptional support and assistance throughout the sales process.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

Diploma With Honor - Hospitality Management

MTI Community College
Vancouver, Canada
08-2009

Associate's Degree of English Literature - English Language And Literature

Kyoto Womans Junior College
Kyoto, Japan
03-1997

Skills

  • Small business operations
  • Financial administration
  • Cost control and analysis
  • Staffing
  • Customer service
  • Desktops, laptops, and mobile devices
  • Inventory tracking and management

Certification

  • IELTS Academic Certificate Overall 6.5
  • National Certificate in Hospitality at level4
  • NZ Drivers Licence

Languages

English
Professional Working
Japanese
Native or Bilingual

Interests

  • Baking
  • Gym Workouts
  • Playing Sports

Timeline

Small Business Owner

Iwasaki Foos Ltd
04.2017 - 03.2025

Office Manager

The Farmhouse Rotorua
01.2014 - 03.2017

Administrative Assistant

Food Equipment NZ Ltd
04.2009 - 12.2012

Front Desk Receptionist

Quality Hotel Gyserland
09.2005 - 03.2007

Wait Staff Member

Quality Hotel Gyserland
07.2004 - 08.2005

Sales Department Assistant

Kintetsu Department Store
04.1999 - 01.2001

Diploma With Honor - Hospitality Management

MTI Community College

Associate's Degree of English Literature - English Language And Literature

Kyoto Womans Junior College

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