Possess exceptional multitasking and team management abilities, with proven experience in navigating culturally diverse work environments. Known for empowering staff and cultivating high-performance teams through effective support and leadership.
Overview
22
22
years of professional experience
Work History
MICE and Outbound Department Senior Manager
JTB New Zealand Ltd
10.2008 - Current
Coordinated cross-functional meetings to streamline project workflows.
Enhanced customer satisfaction through timely and seamless communication.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Led cross-functional teams to enhance operational efficiency and streamline processes.
Outbound Department Chief Marketing Officer
Japan Airlines Group Jalpak International Oceania Pty Ltd
04.2004 - 09.2008
Developed and implemented B2B marketing strategy and overall communication plans to produce long-term partners.
Increased brand awareness by developing and implementing comprehensive marketing strategies.
Education
Graduate Certificate in Arts in Translation - Language Interpretation And Translation
Auckland University of Technology
Auckland, NZ
12-2024
Diploma in Travel And Tourism - Tourism Management
Auckland University of Technology
Auckland, NZ
10-2004
Skills
Strategic planning
Operations management
Cross-functional team coordination and collaboration
Operations planning
Troubleshooting and problem resolution
Timeline
MICE and Outbound Department Senior Manager
JTB New Zealand Ltd
10.2008 - Current
Outbound Department Chief Marketing Officer
Japan Airlines Group Jalpak International Oceania Pty Ltd
04.2004 - 09.2008
Graduate Certificate in Arts in Translation - Language Interpretation And Translation
Auckland University of Technology
Diploma in Travel And Tourism - Tourism Management