Yuki Lin
Auckland,AUK
Summary
Dynamic and results-driven professional with extensive experience at Coffee Club, excelling in sales reporting and customer service. Proven ability to enhance profitability through effective inventory management and staff training. Recognized for strong problem-solving skills and a positive attitude, consistently delivering exceptional service and fostering team collaboration.
Reliable Cafe Assistant with experience in customer service, food preparation, and cafe operations. Strengths include multitasking, communication skills, and attention to detail. Have consistently contributed to creating a welcoming environment for customers while maintaining high standards of cleanliness and efficiency in all tasks.
Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Cafe Assistant
Little bamboo
Auckland , Auckland
06.2023 - Current
- Prepared daily reports detailing sales figures achieved during shift hours.
- Set up dining areas for guests prior to their arrival including arranging tables, chairs and silverware.
- Greeted customers upon their arrival at the cafe and provided them with menu options.
- Processed take away orders efficiently while adhering to company policies and procedures.
- Maintained a clean and organized work environment, including countertops, tables, shelves and equipment.
- Assisted in preparing coffee, tea and other beverages according to customers' orders.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Prepare cabinet food and making pastry like sample muffin, scone .
Assistant Store Manager
Coffee club
Singapore, Singapore
06.2006 - 06.2022
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Coordinated with vendors to secure product availability at competitive prices.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided training to new employees on company policies and procedures.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Trained new employees on store policies, procedures and customer service standards.
Education
High School Diploma -
Jingling Middle School
China06-2005
Skills
- Coffee preparation
- Sales reporting
- Customer service
- Inventory management
- Team collaboration
- Problem solving
- Time management
- Staff training
- Cleanliness maintenance
- Cash handling accuracy
- Espresso machine operation
- POS system operation
- Food safety compliance
- Upselling strategies
- Order management
- Barista expertise
- Staff motivation
- Positive attitude
- Fast learning
Languages
Chinese (Mandarin)
First Language
English
Advanced (C1)
C1
Timeline
Cafe Assistant
Little bamboo
06.2023 - Current
Assistant Store Manager
Coffee club
06.2006 - 06.2022
High School Diploma -
Jingling Middle School