YUKTI VERMA
Palmerston North,NEW ZEALAND
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Retail Manager
Nood Trading Limited
03.2022 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Store Manager
Cotton On Group
03.2021 - 12.2021
- Deliver excellent service to ensure high levels of customer satisfaction.
- Motivate the sales team to meet sales objectives by training and mentoring staff
- Create business strategies to attract new customers, expand store traffic, and enhance profitability
- Hire, train, and oversee new staff.
- Respond to customer complaints and concerns in a professional manner.
- Prepare detailed reports on buying trends, customer requirements, and profits
- Undertake store administration duties such as managing store budgets and updating financial records.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Apparel Manager
The Warehouse Limited
11.2019 - 03.2021
- Recruiting, Training, supervising and Appraising Staff
- Encourage the sale culture within the team that include clothing, footwear, accessories and Jewellery
- Providing support in the opening and closing of the store or sole charge of the store when required
- Use visual Merchandising techniques and associated guides to help make the department visibility appealing to the customers.
- Managing Budgets
- Dealing with customer queries and complaints.
- Ensuring compliance with health and safety legislation.
- Preparing promotional materials and displays.
Big Save Furniture
03.2018 - 10.2019
- Recommended products based on customer needs and desires, answered questions regarding products
- Maintained a knowledge of sales, promotions, store policies, and security practices
- Prepared sales slips and contracts, arranged delivery and facilitated special requests and orders
- Sold ancillary products such as insurance and service contracts, arranged financing options for customers
- Provided knowledgeable, honest, and superior customer service
- Supported the branch achievement of target profit margins through innovative sales tactics
- Identified and developed business strategies to improve sales, attract customers and support new and existing accounts
Senior Merchandiser
Liberty Shoes Ltd
02.2015 - 01.2017
- Merchandiser for routine analysis on Stock Replenishment, Sales and Competition survey
- To understand the demographics for each franchise location and devises strategies accordingly
- Assortment Planning: Active involvement in range review process for categories as per set guidelines
- Designing and implementing sales plans and new concepts to generate sales for achievement of targets
- Communicating the planning, development and execution of the marketing calendar to the franchise system
- Steering merchandising in harmony with business objectives for procurement and execution of orders
- Ensuring following up on orders till their final delivery to the buyers as per time and quality standards
- Budgeting and planning the funds for procurement and sourcing of merchandise by reviewing OTB’s.
Education
Bachelor of Science - Fashion Technology
Mewar University
Rohtak, India07.2015
Diploma - Fashion Technology
Footwear Design And Development Institute
Rohtak, India07.2015
Skills
- Customer Oriented
- Dedicated towards Goal
- Motivated team player
- Complaint Resolution
- Operational Efficiency
- Internet Applications/E-mails
- MS Office package
Visa Status
New Zealand Resident visa holder
References
Available on Request
Timeline
Retail Manager
Nood Trading Limited
03.2022 - Current
Store Manager
Cotton On Group
03.2021 - 12.2021
Assistant Apparel Manager
The Warehouse Limited
11.2019 - 03.2021
Big Save Furniture
03.2018 - 10.2019
Senior Merchandiser
Liberty Shoes Ltd
02.2015 - 01.2017
Bachelor of Science - Fashion Technology
Mewar University
Diploma - Fashion Technology
Footwear Design And Development Institute
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