Yulia Shalamova
Auckland,AUK
Summary
Dynamic Sales and Operations Analyst with a proven track record at N3, excelling in operational efficiency and data analysis. Enhanced team productivity through innovative workflow strategies and meticulous attention to detail. Skilled in cross-functional collaboration, delivering impactful reports that drive decision-making and improve customer satisfaction.
Operations professional with commitment to high standards and impactful results. Known for improving operational efficiency and supporting business goals through data-driven decisions. Highly collaborative team player who adapts to changing needs and delivers reliable outcomes. Skilled in data analysis and process optimization.
Overview
12
12
years of professional experience
Work History
Sales and Operations Analyst
N3
06.2024 - Current
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Created custom reports and visualizations to support decision-making processes.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
- Assessed operational performance to identify areas for improvement.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
- Contributed to the successful launch of new products and services through rigorous testing and quality assurance checks.
Associations Manager
N3
05.2023 - 06.2024
- Provided exceptional customer service and support to members, addressing inquiries promptly and professionally.
- Enhanced member engagement by implementing innovative programs and events tailored to their interests.
- Established an effective communication strategy to keep members informed of relevant news and updates.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
Sales Support
N3
10.2019 - 05.2023
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Documented customer complaints and completed corrective action requests.
- Participated in sales strategy meetings to provide valuable input resulting in the development of innovative approaches to reach target audiences.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sector Support
ServiceIQ
06.2015 - 10.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Answered customer support inquiries via specialized ticket tracking platforms.
Database Consultant
Helloworld Travel
06.2013 - 06.2015
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
Education
Entry Certificate in Business Analysis (ECBA)
International Institute of Business Analysis
USA12-2024
Business Analyst Course
The Royal Melbourne Institute of Technology
Melbourne11-2024
Bachelor of Business -
Auckland University of Technology
Auckland, NZ06-2009
Skills
- Reporting skills
- Operational efficiency
- Workflow optimization
- Data analysis
- Cross-functional teamwork
- Attention to detail
- Microsoft sharepoint
- System testing
Timeline
Sales and Operations Analyst
N3
06.2024 - Current
Associations Manager
N3
05.2023 - 06.2024
Sales Support
N3
10.2019 - 05.2023
Sector Support
ServiceIQ
06.2015 - 10.2019
Database Consultant
Helloworld Travel
06.2013 - 06.2015
Entry Certificate in Business Analysis (ECBA)
International Institute of Business Analysis
Business Analyst Course
The Royal Melbourne Institute of Technology
Bachelor of Business -
Auckland University of Technology
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