Yu-Lin Wu
Queenstown,OTA
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Remarkable Gifts
03.2024 - Current
- Handled customer inquiries professionally, ensuring a positive experience for all clients.
- Processed transactions accurately.
- Participated in ongoing training to stay updated on products, promotions.
- Managed Boba tea shop. Included opening/closing shop, serving beverage, and training new staffs.
Supervisor
Ferg Gelateria
04.2023 - 11.2023
- Applied problem-solving skills to maintain organize workflows.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties.
- Worked with POS system.
- Trained new employees, sharing knowledge of coffees, teas, and gelato.
- Operated espresso machines.
Kitchen Staff Member/Waitress
Mount Social Club
03.2023 - 04.2023
- Made food according to standard recipes with requested changes for customer satisfaction.
- Assisted in setting up and breaking down kitchen stations.
- Answered customers' questions, recommended items, and recorded order information.
Kitchen Cook/Server
McDonald's
07.2022 - 11.2022
- Maintained a clean workspace, adhering to health and safety standards
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Skills
- Hospitality service expertise
- Stock management
- Cooking
- POS System Operation
- Espresso preparation
- Latte art
- Barista Training
- Fluent in English and Chinese
Timeline
Sales Assistant
Remarkable Gifts
03.2024 - Current
Supervisor
Ferg Gelateria
04.2023 - 11.2023
Kitchen Staff Member/Waitress
Mount Social Club
03.2023 - 04.2023
Kitchen Cook/Server
McDonald's
07.2022 - 11.2022
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