Yumo Qin
Hamilton,WKO
Summary
Dynamic Travel Guide with a proven track record at Travel Guide Employer, adept in multilingual communication and cultural awareness. Enhanced customer satisfaction through personalized travel recommendations and continuous service improvement. Skilled in mentoring and leveraging local knowledge and emergency preparedness to elevate travel experiences.
Overview
1
1
year of professional experience
Work History
Travel Guide
Travel Guide Employer
2023.01 - Current
- Assisted clients in overcoming language barriers by utilizing multilingual skills when necessary for seamless communication during travels.
- Enhanced customer satisfaction by providing personalized travel recommendations based on client interests and preferences.
- Evaluated client feedback regularly to identify opportunities for improvement in tour offerings and overall service quality.
- Mentored new team members by sharing industry knowledge and best practices to facilitate their professional development as travel guides.
Education
Tourism
New Zealand School Of Tourism
Auckland, NZ04.2024
Skills
- Multilingual Communication
- Local knowledge
- Emergency Preparedness
- Cultural Awareness
- Food and beverage knowledge
Timeline
Travel Guide
Travel Guide Employer
2023.01 - Current
Tourism
New Zealand School Of Tourism
Similar Profiles
Marjorie SterneMarjorie Sterne
Owner at OG Venice Travel GuideOwner at OG Venice Travel Guide
Dalia AlQassarDalia AlQassar
Executive Trainer at Forbes Travel GuideExecutive Trainer at Forbes Travel Guide
Yeok Chyi (Angelina) PhuaYeok Chyi (Angelina) Phua
Director of Learning & Development, Asia Pacific at Forbes Travel GuideDirector of Learning & Development, Asia Pacific at Forbes Travel Guide