Summary
Overview
Work History
Education
Skills
Timeline
Server

Yunji Jeong

Nelson,NSN

Summary

With a proven track record at Eden Ally Korea Restaurant, I excel in delivering exceptional customer service and managing high-volume operations. Skilled in both leadership and coffee brewing, I adeptly balance operational efficiency with customer satisfaction, showcasing strong multitasking and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Server

Eden Ally Korea Restaurant
04.2024 - 02.2025
  • Delivered authentic Korean dining experiences, providing menu recommendations and explaining traditional dishes to customers.
  • Managed large group reservations, ensuring smooth coordination between the kitchen and service team.
  • Handled special customer requests, including spice level adjustments and dietary restrictions, while maintaining efficiency.
  • Assisted with front-of-house operations, including POS system management, cash handling, and takeout orders.
  • Maintained a clean and organized dining area, following hygiene and safety standards.
  • Successfully managed a group of 20+ non-Korean guests, introducing them to Korean BBQ and guiding them on how to enjoy it properly. Received excellent feedback for the engaging service.
  • Quickly resolved a situation where a customer had a seafood allergy, working with the kitchen to provide a safe and satisfying alternative meal without delay.

Server Manager

Lascala Western Restaurant
01.2022 - 01.2024
  • Provided high-quality customer service, ensuring a memorable dining experience.
  • Took orders, served food and beverages, and handled special customer requests.
  • Efficiently managed large group reservations, coordinating seating arrangements and timely service.
  • Adapted quickly to last-minute changes, such as accommodating unexpected guest increases or special dietary requests.
  • Worked closely with the kitchen to ensure smooth service during peak hours.
  • Handled customer feedback professionally, resolving issues to maintain high satisfaction.
  • Resolved customer complaints efficiently, improving overall customer satisfaction.
  • Successfully managed a corporate dinner event with 30+ guests, ensuring seamless service despite multiple last-minute menu modifications.
  • Provided personalized recommendations for a large family gathering, accommodating allergies and dietary restrictions without delays.

Barista

Twosome Place Coffee
02.2021 - 01.2022
  • Prepared and served high-quality coffee and beverages consistently following brand standards.
  • Provided fast and friendly service in a high-traffic environment, especially during peak hours.
  • Operated the POS system, managed cash transactions, and ensured accurate daily sales reporting.
  • Maintained cleanliness and followed hygiene and safety regulations to ensure a comfortable environment.
  • Assisted in training new staff, teaching them coffee-making techniques and customer service skills.
  • Efficiently handled morning rush hours, preparing 50+ beverages per hour while maintaining high quality and accuracy.

Barista

Mil Cafe
02.2020 - 02.2021
  • Independently managed various café operations, including coffee preparation, customer service, and inventory management.
  • Built strong relationships with regular customers by providing personalized service and recommendations.
  • Created and tested new beverage recipes to introduce seasonal or specialty drinks.
  • Managed supply orders, ensuring the café was always stocked with fresh ingredients.
  • Assisted in social media marketing, posting café updates and promotions to attract more customers.
  • Developed a signature latte menu that became a customer favorite, increasing daily sales.
  • Quickly adapted to a last-minute staff absence, handling both front-of-house and barista duties without compromising service speed.

Teacher

New Milal Kindergarten
01.2018 - 01.2020
  • Designed and conducted engaging educational activities to promote children's cognitive and social development.
  • Created a nurturing and positive classroom environment, encouraging creativity and curiosity.
  • Effectively communicated with parents through regular updates and meetings, discussing children's progress and concerns.
  • Managed classroom activities, ensuring safety, discipline, and a fun learning atmosphere.
  • Organized seasonal events and performances, enhancing children's confidence and teamwork skills.
  • Successfully helped a shy child become more confident through personalized encouragement and group activities.

Education

Department of International Studies

Sejong Cyber University
Korea
08-2023

Teaching Qualification

Chungkang Collese of Cultural Industries, CK
Korea
02-2018

Skills

  • Customer Service & Relationship Building
    Over X years of experience delivering exceptional customer service in restaurants and cafés, ensuring high satisfaction levels and customer loyalty
  • Multitasking & Problem-Solving
    Skilled in managing multiple tasks efficiently under pressure, from handling large group orders to resolving unexpected challenges with quick thinking
  • Leadership & Team Coordination
    Led teams in a variety of settings, including training new staff, managing schedules, and ensuring smooth daily operations
  • Creative & Educational Engagement
    Designed engaging activities for children and created interactive learning programs, fostering development and creativity in the classroom

Timeline

Server

Eden Ally Korea Restaurant
04.2024 - 02.2025

Server Manager

Lascala Western Restaurant
01.2022 - 01.2024

Barista

Twosome Place Coffee
02.2021 - 01.2022

Barista

Mil Cafe
02.2020 - 02.2021

Teacher

New Milal Kindergarten
01.2018 - 01.2020

Department of International Studies

Sejong Cyber University

Teaching Qualification

Chungkang Collese of Cultural Industries, CK

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Yunji Jeong