YUNKE WANG
Auckland,New Zealand
Summary
Possessing extensive experience in cross-cultural communication, hotel market segmentation, and customer service. Highly flexible and adaptable, skilled in multi-tasking and coordinating numerous time-sensitive projects. Consistently proactive, strong in problem-solving, and able to thrive in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Barista
Magic Loft
Auckland
01.2023 - 12.2023
- Cooperated as a team under a high-pressure work environment to provide high-quality service to 50+ customers per hour
- Maintained an organized clean work environment to allow for complete efficiency, handling the cash register, front store management to foster a welcoming atmosphere cultivating management and organizational skills
- Managed all customer requests in a fast-paced environment, providing a professional and positive service attitude.
Influencer
Little Red Book
04.2023 - Current
- In 1 year, the account gained more than 1,000 fans and nearly 10,000 likes and favorites
- Articles were viewed by 200,000 people
- Responsibilities included drafting and posting tweets, as well as video editing and cover design
- Established strong partnerships with brands through proactive communication and collaboration on content creation.
Assistant Manager
Min Yoga
Auckland
10.2022 - 01.2023
- Improved customer satisfaction by addressing and resolving complaints promptly
- Increased sales through effective merchandising strategies and targeted promotions
- Participated in the formulation of sales strategies and assisted in the execution of multiple large-scale promotional events.
Butler
The St. Regis Changsha
China
10.2021 - 01.2022
- Enhanced guest experiences by providing personalized and attentive services as per their preferences
- Identified travel and outing needs and coordinated plans
- Provided guests with specialty and special occasion planning, room service, beverage and coffee service, as well as luggage organization and laundry ironing services
- Made transport reservations and provided travel advice to guests
- Received over 100 positive reviews and feedback from guests during tenure.
Sales Assistant
UR Fast Fashion
China
01.2021 - 03.2021
- Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff
- Increased sales by building strong customer relationships and providing excellent service
- Helped customers locate products and checked store systems for merchandise at other sites
- Maintained records related to sales, returns and inventory availability.
Education
Master of International Hospitality Management -
Auckland University of Technology
Auckland05.2024
Bachelor of International Hospitality Management -
Jilin International Studies University
China06.2021
Short-Term Exchange -
Hsuan Chuang University
TaiwanSkills
- Relationship Building
- Project Management
- Cross-Cultural Communication Skills
- Customer service orientation
- Teamwork and collaboration
- Adaptability and problem-solving
- Schedule setting
- Interpersonal awareness
- Chinese
- Word, PowerPoint, Excel
- Photoshop, CapCut
- Photography
- Espresso Brewing
Volunteering activities
- Auckland Prides March & Party volunteer.
- Beijing Winter Olympics publicity video shooting volunteer.
- Jilin Provincial, China Museum explanation volunteer.
- Jilin Provincial, China Museum of Natural Science explanation volunteer.
- Shooting volunteers for many large-scale volunteer activities in the university.
Rewards
- Taiwan Homestay Manager Certification
- Scholarship of Jilin International Studies University
- Outstanding Student cadre of Jilin International Studies University
- Outstanding Individual of the 19th Sports Meet
- Third prize of College Students' Internet Innovation and Entrepreneurship Competition (enter the national project approval)
Interests
- Photography
- Writing
- Skateboard
- Violin
- Travel
- Running
References
- Pola Wang, Lecturer, Auckland University of Technology, 09-9219999 Ext.6544, pola.wang@aut.ac.nz
- Peter B. Kim, Professor, Auckland University of Technology, +64 9 921 9999 Ext.6105, pkim@aut.ac.nz
Timeline
Influencer
Little Red Book
04.2023 - Current
Barista
Magic Loft
01.2023 - 12.2023
Assistant Manager
Min Yoga
10.2022 - 01.2023
Butler
The St. Regis Changsha
10.2021 - 01.2022
Sales Assistant
UR Fast Fashion
01.2021 - 03.2021
Master of International Hospitality Management -
Auckland University of Technology
Bachelor of International Hospitality Management -
Jilin International Studies University
Short-Term Exchange -
Hsuan Chuang University