Yuria Kusuda
Auckland,AUK
Summary
Conscientious, motivated, and committed, I have an active willingness to accomplish any given task to the best of my abilities. My current role as onboarding coordinator enhances my organisational and communicative skills along with attention to detail, while ensuring a strong customer focus. I have an enthusiastic attitude that I look forward to harnessing in any workplace.
Overview
5
5
years of professional experience
Work History
Client Onboarding Coordinator
Employsure
05.2023 - Current
- Responsible for onboarding new clients of Employsure and introducing them to service
- Proactive engagement with clients to ensure they receive the assistance they need
- Communicating effectively with internal and external stakeholders by relaying customer needs and feedback to relevant internal departments
- Diary management of Employment Relations and Health and Safety consultants
- Implementing consistent improvement of onboarding process
- Internal and external objection handling to reach the best outcome
- Confident use of Salesforce and Field Service Lightning
Front of House Server
Luna Estate Winery and Restaurant
11.2021 - 02.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Ensured a smooth dining experience for both restaurant and cellar door guests
- Coordinated wine tastings and wine sales in the cellardoor
- Managed reservations and seating arrangements to optimise capacity and comfort for guests
Front of House Server
Circus Cinema, Restaurant and Bar
11.2020 - 01.2021
- Coordinated movie ticket bookings and sales, as well as handling cash transactions
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with kitchen staff to ensure accurate order preparation.
Kitchen Hand
Kiyosumi Shirakawa Winery and Restaurant
06.2019 - 07.2019
- Assisting the kitchen by assembling entrees and salads
- Cooridinating with chefs and front of house
Front of House Server
Union Square Bistro
02.2019 - 06.2019
- Managed reservations and seating arrangements.
- Addressed customer concerns swiftly and professionally.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
Education
NCEA Levels 1, 2, and 3 with Excellence Endorsement -
St Matthew's Collegiate
Masterton, WGN12.2018
Bachelor of Arts - Political Science
University of Canterbury
Christchurch, NZ11.2022
Skills
- Excellent communication skills
- Bi-cultural competence and cultural awareness
- Great problem solver in a fast-paced setting
- Diary management of multiple calendars
- Working in a team environment, liaising with all departments
- Open to development and professional opportunities
- Willingness to learn and excel in any area
Languages
Fluent in English and Japanese
Undergraduate level in German
volunteer experience
- University Class Representative, 2021, University of Canterbury - GRMN 352
- Rugby World Cup, Japan, 2019, Volunteer participation.
- Toast Martinborough, Vynfields Vineyard, Martinborough, New Zealand, 2018
- Duke of Edinburgh Programme, Bronze, Martinborough/Masterton, New Zealand, 2015
references
REFERENCES CAN BE MADE AVAILABLE
Timeline
Client Onboarding Coordinator
Employsure
05.2023 - Current
Front of House Server
Luna Estate Winery and Restaurant
11.2021 - 02.2022
Front of House Server
Circus Cinema, Restaurant and Bar
11.2020 - 01.2021
Kitchen Hand
Kiyosumi Shirakawa Winery and Restaurant
06.2019 - 07.2019
Front of House Server
Union Square Bistro
02.2019 - 06.2019
NCEA Levels 1, 2, and 3 with Excellence Endorsement -
St Matthew's Collegiate
Bachelor of Arts - Political Science
University of Canterbury
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