Yutong Kong
Auckland,Grafton
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favourable service applications for maximizing customer interest and satisfaction.
Overview
5
5
years of professional experience
Work History
Export Sales Representative
Liaoning Xinrui Information Technology Consulting
06.2022 - 04.2023
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Russian Language Translator
Liuning Piano School
09.2020 - 11.2020
- Interpreted the content of Russian foreign teachers' lessons dictated to children and their parents;
- Paraphrased the content of the text of the headmasters and parents;
- Interpreted texts from Russian teachers.
Waitperson
KFC Restaurant
08.2018 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Arts - Foreign Languages Education
Liaoning Normal University
Liaoning, China06.2022
Skills
- Technical Troubleshooting
- Customer Support
- Paperwork Processing
- Sales Reporting
- Student Engagement
- Child Development
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Russian
Limited Working
Timeline
Export Sales Representative
Liaoning Xinrui Information Technology Consulting
06.2022 - 04.2023
Russian Language Translator
Liuning Piano School
09.2020 - 11.2020
Waitperson
KFC Restaurant
08.2018 - 08.2019
Bachelor of Arts - Foreign Languages Education
Liaoning Normal University
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