Yuvraj Parmar
Sandringham ,AUK
Summary
Results-oriented and hardworking professional with over 10 years of diverse work experience in Medical Devices, Healthcare, and Hospitality industries. Highly experienced in team and staff management, food safety, marketing, sales, store operations, stock management, and budget management. Exceptional customer service and engagement skills. Previous roles include Product Specialist, Business Development Manager (Owner/Director) in the Medical Device and Technology sales industry, and Senior Crew Member, Restaurant Manager in Hospitality industry in New Zealand. Proven ability to increase brand awareness through targeted campaigns and innovative social media content. Proficient in market research and data analysis to drive informed decision-making.
Overview
20
20
years of professional experience
Work History
Real Estate Marketing Specialist
Blue Fern Realty Ltd, Henderson
07.2017 - Current
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
- Delivered comprehensive market research reports that guided executive decision-making processes.
- Developed loyalty programs, fostering long-term customer relationships and repeat business.
- Managed customer feedback channels, improving product offerings and customer satisfaction.
- Negotiated with vendors for marketing materials and services, optimizing budget allocation and ROI.
- Analyzed campaign performance data to refine marketing tactics and strategies continuously.
- Wrote engaging and successful marketing, advertising, and website copy.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Built relationships with customers to encourage repeat business.
Restaurant General Manager
Restaurant Brands New Zealand Limited
07.2015 - 07.2016
- Company Overview: Restaurant Brands New Zealand Limited operates the New Zealand outlets of KFC, Pizza Hut, Carl's Jr And Starbucks Coffee
- These brands are distinguished for their product, look, style and ambience, service and for the total experience they deliver to their customers in New Zealand and around the world
- The Restaurant General Manager has the overall responsibility for directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned
- Creating value for our shareholders through efficient operations, appropriate cost controls, and profit management
- Effectively manage a Pizza Hut-owned restaurant within the policies and guidelines of the company
- Controls day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team
- Ensures local health and safety codes, and company safety and security policies are met
- Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Recruits, interviews, and hires team members, conducts performance appraisals, takes discipline action, motivates and trains
- Has authority to hire and fire (or participate in those decisions)
- Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
- Ensures food quality and 100% customer satisfaction
- Ensures complete and timely execution of corporate & local marketing programs
- Ensures a safe working and customer experience environment by facilitating safe work behaviours of the team
- Restaurant Brands New Zealand Limited operates the New Zealand outlets of KFC, Pizza Hut, Carl's Jr
- And Starbucks Coffee
- These brands are distinguished for their product, look, style and ambience, service and for the total experience they deliver to their customers in New Zealand and around the world
Restaurant Manager
Nandos Australia
05.2013 - 05.2015
- Managing all restaurant operations from staff management and recruitment to inventory and stock management, budgeting, health and safety, food hygiene, restaurant audits, customer services, shift and staff scheduling, store promotions and marketing
- Operate restaurant operations at highest health, hygiene and food standards as per Food regulatory and safety standards
- Maximize restaurant/store profit, maintain and attain minimum profit margins and optimize costs and budgets
- Ensure that the staff carries out their assigned duties in accordance with occupational health and safety procedures and legislation
- Ensure that the staff benefits and privileges are utilized in accordance with the Brand's creed, policies and ethics
- Implement and operate rewards and recognition program for staff performances and manage staff operations as per their employment contracts
- Manage restaurant/store finance operations for cash-ups and daily banking procedures
- Instigate and implement a local store marketing and promotional plan with state and regional marketing office
- Deliver a high quality of brand experience to customers with suave customer services and engagement
Assistant Restaurant Manager
Nandos Australia
03.2011 - 05.2013
- Managing all restaurant operations from staff management and recruitment to inventory and stock management, budgeting, health and safety, food hygiene, restaurant audits, customer services, shift and staff scheduling, store promotions and marketing
- Operate restaurant operations at highest health, hygiene and food standards as per Food regulatory and safety standards
- Maximize restaurant/store profit, maintain and attain minimum profit margins and optimize costs and budgets
- Ensure that the staff carries out their assigned duties in accordance with occupational health and safety procedures and legislation
- Ensure that the staff benefits and privileges are utilized in accordance with the Brand's creed, policies and ethics
- Implement and operate rewards and recognition program for staff performances and manage staff operations as per their employment contracts
- Manage restaurant/store finance operations for cash-ups and daily banking procedures
- Instigate and implement a local store marketing and promotional plan with state and regional marketing office
Business Development Manager
Disha Distributors
10.2007 - 11.2009
- Operated as Business Owner/Director of the Firm
- Managed business relationships and oversaw all business operations
- Engaged into Business Development and expansion by increasing customer base through marketing, promotions and forging new business deals
- Provided leadership and direction to business operations in identifying new Sales and promotion opportunities in sale of medical devices and technology over different geographies and clientele
- Completely managed and oversaw staff operations of direct reports for a staff of 8 medical product specialists
- Oversaw and managed Sales and Distribution, Supplier relationships, Procurement and Stock management operations of medical devices and products
- Handled business and professional communications with various medical professionals and Doctors (Pathologists, Gynecologists and General Physicians), hospitals, clinics and laboratories for both Public and Private medical facilities
- Identified new and revised medical publications and studies impacting the business directly and organized staff training and communications as per the new publications
- Developed, planned and implemented marketing strategies for new and existing line of medical device products (Blood cell counter, semi-automated analyzer, coagulation, electrolytes, surgical equipment and supplies)
- Devised pricing strategies for different product lines
- Addressed customer/client queries for new and existing product lines
- Setup sales and profit targets and baselines for the business and ensured that these targets are achieved and minimum sales and profit baselines are met
Product Specialist
Medsource Ozone Biomedicals Pvt.Ltd
11.2004 - 10.2007
- Develop sales aids, training materials and professional advertisements for company's products
- Handled company product promotions, sales and customer relationships
- Addressed customer enquiries and product queries
- Dealt directly with medical professionals and Doctors (Pathologists, Gynecologists, and General Physicians), hospitals, clinics and laboratories for both Public and Private medical facilities
Education
Diploma in Real Estate Licensed Level-4 - Real Estate Licensed Sales Person Level-4
Real Estate Sales Person Licensed REAA 2008
Auckland05-2017
Diploma In Business Management - Business Management
Auckland Goldstar Institute
Auckland, Auckland01.2011
Master of Science - Physics
Veer Narmad South Gujarat University
Surat, India03-2003
Bachelor of Science - Chemistry
B.P.Baria Science Institute
Navsari, Gujarat01.2000
Skills
- Effective communicator
- Strong relationship builder
- Good interpersonal skills
- Excellent Performance driven
- Creative problem solving skills
- Domestic and international Experience
- Suave Customer service and Engagement skills
- Account Management
- Payable/receivable
- Inventory Management
- Strategic Management
- Snap hire recruitment
- Stock Control
- Staff Management
- KPI Stats
- COS & COL Management
- Food Safety Management
- P&L Management
- H&S Management
- Sales expertise
- Social media management
- Digital marketing
- Time management
- Campaign management
- Communications management
Accomplishments
- Performed competitive analysis to make recommendations for future company growth.
- Earned highest Marks for customer Satisfactions.
- Assessed organizational training needs.
- Implemented new work process flow which increased department productivity.
- Increased sales by 20% over a one year period.
Languages
Hindi
English
Gujarati
Hobbies and Interests
- International Travel
- Hiking
- Sports
Personal Information
- Place of Birth: Gujarat, India
- Citizenship: Citizen of India, permanent Resident of New Zealand
- Date of Birth: 09/06/79
- Gender: male
Timeline
Real Estate Marketing Specialist
Blue Fern Realty Ltd, Henderson
07.2017 - Current
Restaurant General Manager
Restaurant Brands New Zealand Limited
07.2015 - 07.2016
Restaurant Manager
Nandos Australia
05.2013 - 05.2015
Assistant Restaurant Manager
Nandos Australia
03.2011 - 05.2013
Business Development Manager
Disha Distributors
10.2007 - 11.2009
Product Specialist
Medsource Ozone Biomedicals Pvt.Ltd
11.2004 - 10.2007
Bachelor of Science - Chemistry
B.P.Baria Science Institute
Diploma in Real Estate Licensed Level-4 - Real Estate Licensed Sales Person Level-4
Real Estate Sales Person Licensed REAA 2008
Diploma In Business Management - Business Management
Auckland Goldstar Institute
Master of Science - Physics
Veer Narmad South Gujarat University
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