Yvana Cook
Chelsea,VIC
Summary
Proven ability to manage relationships with challenging clientele and provide excellent service and support. Super passionate about fitness and training, with 6 years of regular gym activity and strong knowledge of gym equipment, and protocols.
Overview
5
5
years of professional experience
Work History
Disability Support
Self Employed
South East Suburbs, Melbourne
05.2022 - Current
- Facilitated social and recreational activities for my own clients
- Developed and implemented support plans based on client needs.
- Administered medication
- Monitored client health.
- Guided clients in developing skills and strategies for personal challenges.
- Maintained detailed records of services, and progress.
- Transported clients to appointments and social events as required.
- Identified needs of clients promptly and efficiently.
- Invoicing clients for my own business.
Cafe Worker Part Time
The Corner Hideout Cafe
Chelsea, Melbourne
01.2024 - 12.2024
- Prepared and served coffee and food items to customers.
- Maintained cleanliness and in workstations and dining areas.
- Assisted customers with menu selections and provided recommendations.
Cafe Supervisor Part Time
Urban Ground
Mordialloc, Melbourne
01.2022 - 08.2023
- Supervised daily cafe operations and maintained a welcoming atmosphere.
- Trained and mentored staff on customer service and food safety practices.
- Managed inventory levels and ordered supplies to ensure availability.
- Handled customer inquiries and resolved issues to ensure satisfaction.
Office Administrator
Dejuba
Richmond, Melbourne
01.2022 - 05.2022
- Managed office supplies inventory and maintained stock levels efficiently.
- Coordinated and managed daily administrative operations of the office.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner.
- Organised and maintained filing systems.
- Interacted professionally with customers and staff, answering questions and responding to phone and email inquiries.
- Correspondence such as letters, emails, memos, reports and other documents.
Sales Assistant
Dejuba
Cheltenham and Brighton, Melbourne
01.2021 - 01.2022
- Assisted customers with product selection and styling advice.
- Visual merchandising.
- Processed sales transactions accurately.
- Handled inventory management, including restocking and organising merchandise.
- Provided exceptional customer service by addressing inquiries and concerns.
- Resolved customer complaints promptly and professionally.
- Tracked inventory levels.
Education
Parkdale Secondary College
Parkdale, Melbourne12-2016
Skills
- Support planning
- Client health monitoring
- Customer relationship management
- Current First Aid and CPR Certificate
- Food handling Certificate
- NDIS Screen Check
- Diabetes training
- Office administration
- Visual merchandising
- Interpersonal skills
Timeline
Cafe Worker Part Time
The Corner Hideout Cafe
01.2024 - 12.2024
Disability Support
Self Employed
05.2022 - Current
Cafe Supervisor Part Time
Urban Ground
01.2022 - 08.2023
Office Administrator
Dejuba
01.2022 - 05.2022
Sales Assistant
Dejuba
01.2021 - 01.2022
Parkdale Secondary College