Yvette Stokman
Auckland,Birkdale
Summary
Results-oriented professional with a diverse background in office administration, accounting, customer service, events coordination, and business support. Proven ability to thrive in both independent and collaborative environments, consistently delivering exceptional results. Possessing a strong work ethic, excellent organisational skills, and a positive attitude, adept at managing multiple tasks efficiently while maintaining a high level of attention to detail. Committed to contributing meaningfully to team success and achieving organisational goals.
Overview
24
24
years of professional experience
Work History
Business Support Administrator
Align Limited
10.2022 - Current
- Maintain effective and efficient office systems and procedures
- Scheduling and coordinating of meetings, interviews, events, and other similar activities and organising unique events
- Supporting Nationwide Property and Planning teams with project work
- Entering data from invoices and receipts into company financial systems (for Accounts & Finance)
- Answering email and telephone inquiries from customers, attending to visitors, and assisting staff with their inquiries
- Preparing business correspondence and documentation for managers and staff, typically using Microsoft Office applications
- Conduct new employee orientation / induction training
- Daily management of marketing channels, including the website and social media
- Booking travel and accommodation
- Procuring assets and supplies from suppliers
- Undertaking office and administrative projects.
Merchandiser
Merchandiser Support Team (a division of Engagement Group)
02.2021 - 09.2022
- Self-driven and autonomous part-time visual merchandiser at leading New Zealand retailers, including Farmers, The Warehouse and Noel Leeming
- Performed stock-out, set up and organised display shelves with pricing and promotional signage for books, health & beauty, jewellery, watches, sunglasses, readers, and mobile phone displays
- Photo reporting via Opmetrix mobile phone application.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Created visual displays to highlight new and featured products.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed merchandising strategy to efficiently move overstock.
Property Manager
Rented Property Management
04.2018 - 02.2020
- Managed a residential property portfolio of approximately fifty rentals in the greater Auckland Region.
- Sourced trade services and coordinated maintenance jobs and payments as required.
- Software used was Console, Microsoft Office, and several industry-related websites.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Conducted regular inspections of both interior and exterior of properties for damage.
Accounts Assistant
Big Splash Recruitment
02.2016 - 03.2018
- Provided efficient, accurate and timely accounting and administration services, including invoicing, payments, banking, dealing with creditor account inquiries and liaison with account managers
- Software used was MYOB and Microsoft Office (Word, Excel, PowerPoint, Access).
- Maintained clean and organised files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Supported management by processing invoices and documents with consistent on-time delivery.
Customer Service Representative
Stemtech Ltd
02.2013 - 11.2015
- Effectively managed a high-volume of inbound and outbound customer service calls with tact and professionalism
- Processed daily invoices, refunds, cash, and credit card payments accurately
- Maintained customer database and developed long-term relationships with over five thousand Australia-and New Zealand-based independent distributors and retail customers
- Compiled and prepared for printing marketing materials and quarterly HealthSpan magazine for external distribution
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
Office Manager
Waste Management Institute of New Zealand
09.2010 - 11.2012
- After a brief maternity break, I was re-employed by "WasteMINZ" as Office Manager where I was responsible for a diverse set of administrative tasks
- This included accounting and payroll administration; maintaining office operations and procedures; managing the membership database and updating company records and office equipment
- Resolved financial discrepancies and customer billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated staff travel arrangements and prepared itineraries for trips.
- Coordinated corporate special events, team building programs and staff training opportunities.
- Contributed receiving data for financial lead for end-of-year accounting and internal audit processing.
Events Coordinator
WasteMINZ
05.2009 - 12.2009
- Contracted event coordinator for the Annual "WasteMINZ" Conference and Trade Exhibition held in Christchurch in Oct 2009
- Liaised and coordinated with exhibitors, venues and other out-sourced services related to the expo and conference
- Tracked event finances and timelines, including payments, invoicing, and reporting,and debriefing of event planning.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Developed detailed event reports, documenting all aspects of each event.
- Monitored and controlled event expenditures to meet budgets.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Oversaw event registration process by collecting and tracking attendee information.
Administration Manager
Wherescape Software Ltd
01.2007 - 04.2009
- Managed the office and administrative detail and assisted in general business operational functions as required
- Managed inventory, marketing materials and office supply purchases
- Produced monthly invoicing of all software license sales, annual maintenance charges and prepared monthly consultant fee payments.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Coordinated office events, seminars and meetings for staff and clients.
- Organised and updated databases, records and other information resources.
Support Services Manager
Southern Cross Hospitals
09.2005 - 12.2006
- Provided effective operational support services of the North Shore private surgical and recovery facilities by ensuring optimum efficiency and effectiveness was achieved within the administration, housekeeping, and catering areas
- Implemented and maintained efficient systems and processes to actively reduce the support and hotel service costs
- Identified and resolved patient billing and payment issues
- Developed and maintained internal controls and processes for payroll and accounts processing.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Office Manager
CBRE
04.2003 - 08.2005
- Developed and implemented effective office procedures
- Maintained licensing records and ensured compliance
- Coordinated office functions, conferences and daily catering
- Daily bank reconciliations and reporting to Australia-based Finance Department
- Managed office budgets and petty cash disbursements
- Researched, negotiated, and liaised with vendor goods and service suppliers, i.e.: telecommunications, stationary/print supplies, building and facilities, recruitment agents, cleaners
- Supervised team of eight direct reports
- Recruited support staff and assisted with recruitment of professional staff
- Conducted new employee inductions
- Maintained employee records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Marketing Communications Coordinator
Farmers Ltd
05.2000 - 03.2003
- Wrote and edited media materials and communications to nationwide retail store outlets to support press advertising releases, catalogues, and other promotions
- Contributed to editorial meetings and product launches to define and support publication objectives for content, creative presentation, and in-store visual merchandising
- Monitored communication effectiveness between stores and support centre, investigating any problems or queries and ensuring content was appropriate and customer friendly.
- Supported internal teams with knowledgeable communications and marketing advice, helping each meet targets while maintaining cohesive organisational strategy.
Education
New Zealand Certificate in Business - Accounting Support Services (Level 4)
Open Polytechnic NZ
Auckland, NZ10.2024
Money Management Certificate - Finance
Te Wananga O Aotearoa
Auckland, NZ01.2019
Payroll and Accounting Essentials - Finance
MYOB
Auckland, NZ01.2011
Applied Leadership - Organisational Leadership
Tai Poutini Polytechnic
Auckland, NZ01.2006
Kronos Payroll Super User Certificate - Accounting And Finance
Southern Cross Hospitals
Auckland, NZ01.2006
Performance Management Certificate - Organisational Leadership
Southern Cross Hospitals
Auckland, NZ01.2006
Developing Effective Business Processes - Business Administration
E.M.A.
Auckland, NZ01.2005
Administrative Assistants Workshop - Business Administration
SkillPath Training Institute
Auckland, NZ01.2004
NZ Certificate in Business - Business Communications
Open Polytechnic NZ
Auckland, NZ01.2004
Marketing Communications – Reducing Legal Risks Certificate -
Farmers Trading Ltd
Auckland, NZ01.2001
Consumer Credit Laws Certificate -
Farmers Trading Company
Auckland, NZ01.2001
Skills
- Strong organisational and time management skills: Ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously
- Excellent communication skills: Effective verbal and written communication with both internal and external stakeholders
- Attention to detail: Accurate and precise in data entry, record-keeping, and report generation
- Problem-solving and critical thinking: Ability to analyse issues, find solutions, and make informed decisions
- Customer service orientation: Focus on meeting customer needs and building strong relationships
- Proficiency in relevant software: Strong command of Microsoft Office Suite (Word, Excel, PowerPoint), customer relationship management (CRM) systems, and accounting software
- Adaptability: Flexibility to learn new tasks and processes, and willingness to embrace change
- Teamwork: Ability to collaborate effectively with colleagues to achieve shared goals
- Collaboration: Working effectively with colleagues to achieve shared goals
- Positive attitude: Contributing to a positive and supportive work environment
- Flexibility: Adapting to changing priorities and workloads
- Reliability: Consistently meeting deadlines and fulfilling commitments
Timeline
Business Support Administrator
Align Limited
10.2022 - Current
Merchandiser
Merchandiser Support Team (a division of Engagement Group)
02.2021 - 09.2022
Property Manager
Rented Property Management
04.2018 - 02.2020
Accounts Assistant
Big Splash Recruitment
02.2016 - 03.2018
Customer Service Representative
Stemtech Ltd
02.2013 - 11.2015
Office Manager
Waste Management Institute of New Zealand
09.2010 - 11.2012
Events Coordinator
WasteMINZ
05.2009 - 12.2009
Administration Manager
Wherescape Software Ltd
01.2007 - 04.2009
Support Services Manager
Southern Cross Hospitals
09.2005 - 12.2006
Office Manager
CBRE
04.2003 - 08.2005
Marketing Communications Coordinator
Farmers Ltd
05.2000 - 03.2003
New Zealand Certificate in Business - Accounting Support Services (Level 4)
Open Polytechnic NZ
Money Management Certificate - Finance
Te Wananga O Aotearoa
Payroll and Accounting Essentials - Finance
MYOB
Applied Leadership - Organisational Leadership
Tai Poutini Polytechnic
Kronos Payroll Super User Certificate - Accounting And Finance
Southern Cross Hospitals
Performance Management Certificate - Organisational Leadership
Southern Cross Hospitals
Developing Effective Business Processes - Business Administration
E.M.A.
Administrative Assistants Workshop - Business Administration
SkillPath Training Institute
NZ Certificate in Business - Business Communications
Open Polytechnic NZ
Marketing Communications – Reducing Legal Risks Certificate -
Farmers Trading Ltd
Consumer Credit Laws Certificate -
Farmers Trading Company
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