YVONNE STEWART
Auckland,NZ
Summary
Experienced professional seeking meaningful work within areas of expertise. Particularly interested in remote opportunities as a virtual assistant, but also open to hybrid office positions. Strong commitment to teamwork and capable of working independently. Utilizes acquired skills and talents throughout career. Known for strong work ethic, integrity, and dedication, delivering exceptional results in any role undertaken. Excels in administration and support work, quickly adapting and contributing from day one. Thrives in leadership and coordination roles, mentoring and motivating colleagues to achieve full potential. Positive attitude and love for challenging and diverse tasks, eager to embrace new opportunities.
Overview
10
10
years of professional experience
Work History
COVID-19 Case Investigation Agent National Response Team
REACH AOTEAROA (in conjunction Health NZ)
01.2022 - 08.2023
- Being part of an emergency response unit and able to respond to demands at short notice, impromptu and high pressure while performing duties with excellence to Health New Zealand standards
- De-escalated and resolved customer complaints with punctual, polite, in a caring and professional manner.
- Multi-tasking calls, listening for responses, accurate data entry, Ability to 3-way call and use interpreter services, undertaking training/assessments, self-directed learning remotely, and self-development.
- Understanding the Privacy Act and its implications.
- Working remotely - set up to work from home effectively, keeping in mind Health & Safety requirements.
Team Leader Support - Celebrate Recovery
Massey Community Trust
07.2020 - 07.2022
- To provide leadership support to Celebrate Recovery ensuring that 12-month programme is safe to enable achievement individual achievement.
- To support training and care for up to 15 Celebrate Recovery Facilitators.
- Walking beside those who have hit difficult times. e.g. Addiction, Mental Health, Trauma, Relational issue.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Business Support Administrator – Transport Team
Pertemps - BUCKINGHAMSHIRE COUNTY COUNCIL
10.2019 - 07.2020
- To provide effective and efficient administrative support services for the Integrated Transport Team, ensuring all functions are carried out to a high level of accuracy, within a dynamic and flexible team environment.
- Ensure data protection and safeguarding practices are followed.
- Provide business support and minute taking for Children with Disabilities to School programme.
Business Support Administrator: Admissions and Transport
Pertemps - BUCKINGHAMSHIRE COUNTY COUNCIL
03.2019 - 08.2019
- Processing 100% of applications to grammar schools in Buckinghamshire, Secondary Admissions, Appeals, EQA Applications.
- Ensuring accuracy and that every child has equal opportunities.
Business Support Administrator – Early Childhood Services
Pertemps - BUCKINGHAMSHIRE COUNTY COUNCIL
01.2019 - 02.2019
- Producing and designing documents for the Early Years' Service
- Managing letters, memos, reports, web site articles, and training events.
Mental Health Support Worker
Walsh trust
07.2014 - 11.2018
- Assessing and supporting people to restore and maintain functional skills, daily living skills, social skills, and linking up to needed community services and support resources.
Personal Assistant – Part-Time
Westside Counselling
11.2015 - 11.2017
- PA and general administration duties – including policy and procedures and maintaining counselling templates.
- Preparation of client files for auditing for funding to government specifications.
- Event management to facilitate workshops and training seminars for staff and other counsellors in the area.
Education
Diploma in Christian Studies (Relational And Pastoral Care) - Counselling
Laidlaw College
Auckland, AUK01.2014
National Certificate in Peer Support (Mental Health) -
Mind And Body Consultants Ltd
Auckland, AUK01.2011
Study towards a Diploma in Business Studies -
Marlborough Polytechnic
Auckland, AUK01.1994
Skills
- Exceptional written and verbal communication, Documenting information and organisational skills
- Ability to work under pressure, with good time management
- Problem-Solving
- Positive Attitude, motivated and keen to continue learning
- Customer service and care
- Relationship Building
Systems: Microsoft TEAMS (channels, sub channels, LIVE shift support,
documents, calls, meetings, chat messages)
Database: CRM Salesforce – NCTS
Softphone Headset Dual screens Lucid chart Microsoft Office Suite
- Problem-solving skills
Volunteer Experience
- Celebrate Recovery, Leadership roles: (Part of the TEAM), 01/01/06 - 12/31/18, Paid Ministry Leader role 2020 - 2022. The leader of the overall 12 step Recovery Programme; Encourager Coach – Encourages facilitators and arranges Leader events; Training Coach - Group Facilitation; Mental Health Coach. Step Study (Training of Facilitators) and Open Share Groups; MC; Teaching the Twelve Steps; Training Seminars Sponsorship. Other roles: Administrative role: Rosters; Minutes and training of Volunteers; Power point presentations; Creatives group (skits and presentations); Welcoming; Part of the Event Management: Organisation, planning, preparation and running on the night; Serving in the Kitchen regularly; Marketing at community events.
- SHINE – Domestic Violence, Auckland, New Zealand, 01/01/13 - 12/31/14, I did the 36 hours initial training and three months volunteering. Involved overnight call outs, which would allow us to visit the victim while the perpetrator was in the cells.
References
- Debbie Turner, Knowledge Manager/Training, Aotearoa Reach – CBG Health Research, 0274800561, Debbie.turner@reach.co.nz
- Reg Bamfield, Reach Team Co-ordinator, reg.bamfield@gmail.com
- Michelle Bava, Reach Team Leader, 027 643 2158, Michelle.bava@cby.co.nz
- Libby Hunt, Director Celebrate Recovery NZ Manager - Pastor, (09) 833 8889 or 021 927 940, libby@mcconline.org.nz
- Willise Ruha, Director of Westside counselling, 0272839982, alpha.omega@xtra.co.nz
- Cheryl Thomas, Line Manager – Transport Team, Buckinghamshire County Council, County Hall, Walton Street, Aylesbury, England, +441296 383267, cheryl.Thomas@Bucklandhamshirecouncil.gov.uk
- Paul Robson, Head of Integrated Transport, pr@pkrassociates.co.uk
Timeline
COVID-19 Case Investigation Agent National Response Team
REACH AOTEAROA (in conjunction Health NZ)
01.2022 - 08.2023
Team Leader Support - Celebrate Recovery
Massey Community Trust
07.2020 - 07.2022
Business Support Administrator – Transport Team
Pertemps - BUCKINGHAMSHIRE COUNTY COUNCIL
10.2019 - 07.2020
Business Support Administrator: Admissions and Transport
Pertemps - BUCKINGHAMSHIRE COUNTY COUNCIL
03.2019 - 08.2019
Business Support Administrator – Early Childhood Services
Pertemps - BUCKINGHAMSHIRE COUNTY COUNCIL
01.2019 - 02.2019
Personal Assistant – Part-Time
Westside Counselling
11.2015 - 11.2017
Mental Health Support Worker
Walsh trust
07.2014 - 11.2018
Diploma in Christian Studies (Relational And Pastoral Care) - Counselling
Laidlaw College
National Certificate in Peer Support (Mental Health) -
Mind And Body Consultants Ltd
Study towards a Diploma in Business Studies -
Marlborough Polytechnic
Similar Profiles
Susmitha Joy PalattySusmitha Joy Palatty
Public Policy Interviewer at Reach Aotearoa (GSS and health survey project of STATS NZ)Public Policy Interviewer at Reach Aotearoa (GSS and health survey project of STATS NZ)
Tracy WoodmanTracy Woodman
Operations Lead at Reach AotearoaOperations Lead at Reach Aotearoa
Briley EachesBriley Eaches
Certified Pharmacy Technician at Ohio Health: Home ReachCertified Pharmacy Technician at Ohio Health: Home Reach