YVONNE GILBERT
Palmerston North
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. I am hardworking, reliable and flexible with my hours of work. With Resourcefel individual skills in leaming customer needs, directing to desirable merchandise. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales
Overview
14
14
years of professional experience
Work History
Sales Assistant
Desire
09.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Developed in-depth knowledge of product features to effectively communicate benefits to customers.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
Retail Assistant
Paper Plus
07.2023 - 09.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Frequent use of computer systems to deliver excellent service.
FOH Supervisor
Robert Harris
02.2017 - 01.2022
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Implemented new training programs for FOH staff, resulting in improved performance and reduced turnover.
Supervisor Shop Assistant
Runcorn East Train Station
10.2011 - 11.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
GCSE - Math, English, Science
The Heath
11.1986
LIQUOR LICENSE (BIIAB LEVEL 2) - undefined
01.2016
Skills
- Customer Assistance
- Patience and Empathy
- Time Management Capabilities
- Computer Skills
- Multitasking Competence
Timeline
Sales Assistant
Desire
09.2024 - Current
Retail Assistant
Paper Plus
07.2023 - 09.2024
FOH Supervisor
Robert Harris
02.2017 - 01.2022
Supervisor Shop Assistant
Runcorn East Train Station
10.2011 - 11.2016
LIQUOR LICENSE (BIIAB LEVEL 2) - undefined
GCSE - Math, English, Science
The Heath
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