Yvonne Nagel
Feilding,MWT
Summary
Accomplished Online Personal Shopper at New World Systems, adept in customer service expertise and time management, significantly enhancing client satisfaction. Demonstrated ability to streamline processes for efficiency, excelling in high-pressure environments. Skilled in relationship building and accurate order fulfillment, consistently maintaining high satisfaction ratings.
Overview
20
20
years of professional experience
Work History
Online Personal Shopper
New World Systems
Feilding, MWT
05.2022 - 09.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
Checkout Manager
Pak N Save Safeway
Palmerston North, MWT
05.2018 - 05.2022
- Enhanced customer satisfaction by efficiently managing checkout operations and addressing customer concerns promptly.
- Monitored employee compliance with company policies and procedures, addressing any discrepancies accordingly.
- Navigated high-pressure situations during peak hours effectively, keeping staff focused on delivering excellent service while maintaining operational efficiency.
- Reduced cashier errors by providing thorough training on point-of-sale systems and cash handling procedures.
- Maintained a clean and organized work environment to ensure efficient operations and a positive shopping experience.
- Coordinated breaks and shift changes efficiently to maintain optimal staffing levels throughout the day.
- Participated in hiring processes for new employees, selecting candidates who demonstrated strong potential to excel in fast-paced retail environments.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Laundry Attendant
Botanical Laundry
Palmerston North, MWT
03.2005 - 04.2008
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
Education
Awatapu College
Palmerston North, MWTSkills
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
- Customer Service
- Upbeat and Outgoing Attitude
- Accurate money handling
- Flexible Schedule
- Relationship Building
- Planning and Organization
- Payment Processing
- Strong Work Ethic
- Valid Driver's License
- Clean Driving Record
- Data Entry
- Time Management
Accomplishments
In my supermarket career I was presented with an excellence award in customer service for foodstuffs New Zealand in 2022.
Additional Information
I have gained my LQC certificate
I also have been a first aider for many years but not current.
Timeline
Online Personal Shopper
New World Systems
05.2022 - 09.2024
Checkout Manager
Pak N Save Safeway
05.2018 - 05.2022
Laundry Attendant
Botanical Laundry
03.2005 - 04.2008
Awatapu College