Yvonne Sapele
Wainuiomata,New Zealand
Summary
Highly capable with 15+ years' experience in accounting and administrative roles. Expert in accounting functions; account and bank reconciliations, invoice processing, cash management and handling, payroll, debtors and creditors, opening and closing accounts. Communicates professionally, is confident to adapt tone and style to be well understood. Exceptional customer focus to help customers, give advice and ensure satisfaction. Pays strict attention to detail, checks work thoroughly, and is quick to pick up errors. Highly organisd, prioritises well to complete tasks within deadlines and as required. Confident to work in a high volume, busy environment working at pace as required. Self-motivated, works well under pressure, and remains focussed to manage tasks correctly. Collaborates positively in any team, willingly shares time, ideas, and knowledge. Hardworking, punctual and reliable, innovative, enjoys challenges with a positive mindset. Proficient in the use of spreadsheets and other software, fast learner of new technology. Great personal ethics; friendly, open-minded, respectful, honest, and helpful.
Overview
32
32
years of professional experience
Work History
Front Line Assistant
No1 Currency
01.2021 - Current
- Provide responsive, quality customer service by acknowledging and engaging.
- Greet courteously, use name, complete transaction, ask additional needs.
- Ask about Western Union receiver pickup, offer assistance when necessary.
- Maintain customer confidentiality, avoid discussing with non-Fexco staff.
- Identify and resolve issues or refer to appropriate person promptly.
- Keep customers informed of enquiry progress, even after escalation.
- Followed safety protocols while operating machinery.
- Contributed to on-time order fulfillment by keeping work area organized and free from obstructions.
- Maximized output with efficient time management techniques, prioritizing tasks according to their impact on overall productivity levels.
Accounts Officer | Receptionist | Administration
Life City Church
01.2013 - 01.2019
- Prepared monthly reports, reconciliations, and financial statements.
- Administered yearly budget and ensured compliance.
- Managed payroll operations for 4 employees effectively.
- Checked expenses, entered figures, and reconciled business accounts.
- Applied codes for organised and searchable invoice and receipt records.
- Directed calls, routed mail, and messages to relevant personnel.
- Welcomed and assisted customers, answered questions, and directed accordingly.
- Managed visitor check-in, monitored accessibility, and issued badges.
- Maintained clean reception area, created positive first impression for visitors.
- Coordinated travel arrangements, including accommodations and payment processing.
- Administrative duties including scheduling, documentation, and inventory management.
Housekeeping Office Coordinator
SkyCity Grand Hotel
01.2007 - 01.2010
- Supervised 35 employees, including scheduling, training, and performance monitoring.
- Increased performance through effective supervision of 30 personnel in hotel.
- Ordered supplies, responded to guest requests, and assigned staff shifts.
- Communicated repair needs, completed schedules, and business documentation.
- Implemented training programs, improved workflow, and enforced safety protocols.
Housekeeping Supervisor and Trainer
Heritage Hotel Group
01.2003 - 01.2005
- Trained and mentored staff, introduced operational programs, and handed guest requests.
- Improved efficiencies, implemented training programs, and communicated repair needs.
- Assigned staff shifts, completed schedules, and placed supply orders.
- Enforced safety protocols and delegated tasks for resource management.
- Coordinated workflow through prioritization and concise scheduling.
Bank Teller Supervisor, Customer Service and Loans
National Bank of Tuvalu
01.1993 - 01.2002
- Completed accurate money counts, upheld financial controls, and monitored behaviours.
- Placed check orders, reconciled cash, and logged transactions for accuracy.
- Assisted customers with banking inquiries, transactions, and special procedures.
- Executed wire transfers, currency exchanges, and sold cashier's checks.
- Provided friendly service, resolved concerns, maintaining punctuality and professionalism.
Education
Fiji Junior Certificate -
Ballantine Memorial School
Suva, FijiCertificate of Housekeeping Manual Handling -
Hospitality Standards Institute
Certificate in Money Management -
Te Wananga Aotearoa
Skills
- Customer service & relations
- Critical thinking
- Problem resolution
- Leadership skills
- Self-motivated nature
- Teller transactions
- Cash handling and management
- Integrity and honesty
- Values driven
- Learning ability
- Strong work ethic
- Adaptable and agile
Languages
Tuvalu
Professional Working
Samoan
Elementary
Timeline
Front Line Assistant
No1 Currency
01.2021 - Current
Accounts Officer | Receptionist | Administration
Life City Church
01.2013 - 01.2019
Housekeeping Office Coordinator
SkyCity Grand Hotel
01.2007 - 01.2010
Housekeeping Supervisor and Trainer
Heritage Hotel Group
01.2003 - 01.2005
Bank Teller Supervisor, Customer Service and Loans
National Bank of Tuvalu
01.1993 - 01.2002
Certificate of Housekeeping Manual Handling -
Hospitality Standards Institute
Certificate in Money Management -
Te Wananga Aotearoa
Fiji Junior Certificate -
Ballantine Memorial School
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