Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Affiliations
Certification
Volunteer Experience
References
Timeline
Generic

Zac Hornblow

Mt Albert,New Zealand

Summary

Committed professional with a strong background at YMCA, enhancing program development and customer satisfaction., excelling in customer service and relationship building. Proven ability to foster teamwork and adaptability while ensuring quality assurance. Recognized for enhancing customer satisfaction through effective communication and conflict resolution, consistently going above and beyond to meet diverse needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Outdoor Instructor

YMCA
Papakura/Hunua, Auckland
09.2024 - 04.2025
  • Managed group dynamics by encouraging cooperation between members while promoting individual growth.
  • Collaborated with other staff members in order to effectively meet program objectives.
  • Created a positive atmosphere conducive to learning by providing encouragement and support.
  • Provided instructions on how to use equipment such as harnesses, kayaks, tents, and other gear.

OSCAR Team Member

YMCA Mt Albert
Auckland, New Zealand
07.2022 - 07.2024
  • Assisted caregivers with product selection and the booking process tailored to their requirements and children.
  • Greeted caregivers upon entering the center with a friendly demeanor.
  • Maintained a clean and organized work area throughout shift.
  • Performed opening and closing duties, such as setting up displays, setting up and packing down work and play areas, and cleaning the floor.
  • Provided customer service support to ensure satisfaction.
  • Resolved caregivers issues promptly in a professional manner.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Looked for ways to go above and beyond job requirements.
  • Addressed caregivers' needs, responding to specific requests.
  • Assisted newly hired team members by explaining company procedures and safety requirements.

Education

NCEA Level 2 -

Mount Albert Grammar School
Auckland, New Zealand
01.2024

Skills

  • Communication
  • Quick thinking, decision making
  • Self-management
  • Willingness to learn
  • Relationship building
  • Adaptability
  • Quality assurance
  • Collaboration and teamwork
  • Computer skills
  • Positive attitude
  • Customer service
  • Team collaboration
  • Product knowledge
  • Conflict resolution
  • Organizational skills

Accomplishments

  • First place in an e-sports tournament, I was part of the Mount Albert Grammar School e-sports team in 2022. We competed in the New Zealand Rocket League tournament, where we placed first.
  • Attended a 3-week Outward Bound course where I developed my communication, teambuilding, teamwork, and leadership skills; this entailed climbing various mountains around the Queen Charlotte Sounds and Picton, sailing a boat through the Queen Charlotte Sounds with help from my group members as the skipper, coasteering, and developing myself and my core values with the people in my group.
  • Setting a new fastest time in one of MAGS's rowing boats in 2022.
  • Getting NCEA Level 2 taking all three sciences, Calculus and English.

Personal Information

License: Restricted Car Licence and Motorbike Licence

Affiliations

  • MAGS Rowing Squad (2020–2023).
  • Football
  • Cricket
  • Music
  • Guitar
  • Fashion
  • Motorbikes
  • Physical fitness
  • Running
  • Poetry
  • Art

Certification

  • Comprehensive first aid
  • Safeguarding training through the YMCA

Volunteer Experience

Volunteered at a nature reserve near Picton during my time at Outward Bound. I was helping to clean up and clear tracks so that the other volunteers have an easier time with pest control and trap setting, as well as making it better for the public that comes and spends time at the nature reserve regularly.

References

References available upon request.

Timeline

Outdoor Instructor

YMCA
09.2024 - 04.2025

OSCAR Team Member

YMCA Mt Albert
07.2022 - 07.2024

NCEA Level 2 -

Mount Albert Grammar School

Similar Profiles

CREATE PROFILE
Zac Hornblow