Zac Hornby

Completed NZ Certificate in Emergency Care (Level 3)

Attended observational shifts with Wellington Free Ambulance & Hato Hone St John

Operated safely, lawfully, and ethically as a First Responder

Assessed and managed medical and trauma-related conditions within scope

Made effective decisions under pressure in critical situations

Communicated clearly and collaborated with colleagues to ensure patient-centered care

Developed foundational knowledge of anatomy and physiology relevant to emergency care

• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
• Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
• Operated forklift in compliance with OSHA guidelines and organizational policies.
• Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
• Collaborated with team members to complete tasks quickly and increase overall productivity.
• Communicated with floor managers to determine merchandise placement.
• Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
• Actively listened to customer needs, recommending appropriate products or services when necessary.
• Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.