Zac Howard-Stanley

· Systemic change leadership experience, implementation and execution with people and culture at the core of my leadership deliverables.

· Influence and motivate employees to be productive and engaged in work with a leading engagement score.

· IAG's South Island GRIST trainer with full accreditation, successfully transforming IAG's front line sales experience through in the class room and virtual facilitation.

· 2 Month Secondment- Disaster Relief, Logistics Manager sole charge, Napier, Hastings. Cyclone Gabrielle. Successfully setting up community claims hubs.

· Mentored Team Leaders to achieve goals and succeed in career development and progression.

· Accomplished brand reinvigoration to turn around SLA by engaging the team and driving culture initiatives.

· 6 Direct Reporting Team Leaders with 75 indirect reports Personal Insurance Consultants.

· Driving efficiency by Cross-training employees to maximize team agility and performance.

· Maximized performance by monitoring daily activities and mentoring team members.

· Coaching Team Leaders to deliver through a major system change.

· Enhanced the relationship between businesses to create a thriving growth strategy through setting up strategic partnerships with ASB, allowing for collaboration and fast paced innovation to remain market leading.

· Monitor and analyze business performance to identify areas of improvement and make necessary adjustments.

· Control TCE costs to keep business operating within budget and increase profits.

· Develop and implement business strategies to achieve business goals and stay competitive.

· Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions through collaboration and HPE.

· Empower Team Leaders to evaluate employee performance and convey constructive feedback to improve skills.

· Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.

· Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

· Lead a team that were passionate about growing from opportunity's through role playing and learning from prior behaviours to excel the customer experience to identify areas of improvement and devised solutions based on findings.

· Built strong relationships with customers through positive attitude and attentive response.

· Fostered a culture where team members promote productivity, accuracy, and commitment to friendly service to go above and beyond.

· Promoted high standards through personal example to help each member understand expected behaviours and standards.

· Held weekly team meetings to inform team members on company news and updates.

· Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

· Recruitment coordinator of new team members, 6 month secondment, hiring PIC's and Claims consultants.

· Evaluated staff performance and provided coaching to address inefficiencies.

· Developed effective improvement plans in alignment with goals and specifications. Leading the transformation of IAG sales framework Customise.

· Leading 65 to 127 Inflight Service Mangers and Cabin Crew.

· A320 -A321-777-787-767 Fleet Qualified.

· Managed and motivated employees to be productive and engaged in work while managing daily HR functions

· Created and facilitated, agile culture initiatives that were lead out fleet wide focusing on Crew culture improvement. Manaakitanga GO BEYOND and GO BEYOND YOU

· Contract negation specialist, HPE facilitator

· Misconduct Management Proficient. Just culture facilitator.

· Improved safety procedures to create safe working conditions for crew and passengers.

· Established Southern Pride culture initiative.

· Evaluated employee performance and conveyed constructive feedback to improve skills. Real time feedback..

· Trainer Checker

· Air New Zealand Ambassador major events. Vancouver, LA, Sydney.

· Recruitment and onboarding.

· Steering committee, enhancing the relationship between Unions and Air New Zealand for a better working future.