ZACHARIAH BUY
Surfdale, Waiheke Island
Summary
Reliable individual proudly offering years of experience fostering repeat customers through consistent, professional service. Hardworking and resourceful with attention to detail and organized nature. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar Manager
Mudbrick Vineyards, Archive Bistro
03.2022 - Current
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Trained staff on bar practices, customer service standards, and productivity strategies.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Bar Manager
Piggy Bar Howick
06.2021 - 03.2022
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maximized quality assurance by completing frequent line checks.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
Berry Picker
Berry Farms
01.2021 - 04.2021
- Selected fruit to be harvested by studying size, shape, and color.
- Removed and discarded damaged fruits to improve harvest quality.
- Harvested high volumes of ripe, quality fruits from fields and orchards.
- Quality-assured picked fruits to meet company and industry standards.
Picker
Gourmet Blueberries
01.2021 - 04.2021
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Bar Supervisor
Brave Brewing Co
01.2021 - 04.2021
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Vineyard Worker
ACE Viticulture
09.2020 - 11.2020
- Did work for the new development and young plants for Cloudy Bay Vineyards
Vineyard Worker
ACE Viticulture
05.2020 - 08.2020
- Did Winter Pruning, Stripping, Wrapping
- After work done for pruning, did painting and left due to season ends.
Events Manager
Little Creatures Brewing
09.2018 - 03.2020
- Interviewed clients to understand event scopes of work and establish budgets.
- Selected and ordered refreshments, decor and event materials.
- Liaised with clients to determine exact event requirements.
- Generated ideas to enhance and expand current event offerings.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Coordinated florists, photographers, and musicians for events.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Developed and implemented successful marketing plans to generate event revenue.
- Coordinated with sales and marketing teams to publicize and promote events.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
Floor Staff
Little Creatures Brewing
04.2018 - 09.2018
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
Barista Shift Lead
Starbucks Singapore
05.2013 - 05.2018
- I was the opening team for the JEM store, and helped to set up the store, and was there for 2 years, before I took a break for national service, before joining back as a part time while doing my studies.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Guest Service Agent
Resorts World Sentosa
04.2017 - 03.2018
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Intern
Intercruises Shoreside & Port Services
10.2014 - 03.2015
- My time there as an intern gave me an first-hand experience behind the operations of a portside service company
- I had two rotations during my intern, the first being in the office, helping coordinate the ground transfer for the various tour groups that disembarks here in Singapore, as well as airport transfers
- The second rotation involved me being part of the actual operation, where i was rotated around the various possible tasks, from baggage collection, right up to assisting guest with their embarkation process.
Sales Associate
World Of Sports
11.2012 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Certificate In Passenger Services -
Diploma - Hospitality Services and Event Operations
Kaplan Singapore
Singapore02.2020
Higher National ITE - Passenger Services
Institute Of Technical Education
Singapore04.2015
GCE ‘O’ Levels Examination -
Bukit View Secondary School
Singapore12.2012
Skills
- Organizational Abilities
- POS Terminal Operation
- Strong Verbal and Written Communication
- High Level of Service Delivery Management
- Great Vendor Management
- Efficient in Microsoft Office Suite of Applications
- Delegating Assignments and Tasks
- Staffing and Sales Reporting
- Team Leadership
- Supply Ordering and Management
- Bar Promotional Planning
Certification
Duty Managers Certification
Timeline
Bar Manager
Mudbrick Vineyards, Archive Bistro
03.2022 - Current
Bar Manager
Piggy Bar Howick
06.2021 - 03.2022
Berry Picker
Berry Farms
01.2021 - 04.2021
Picker
Gourmet Blueberries
01.2021 - 04.2021
Bar Supervisor
Brave Brewing Co
01.2021 - 04.2021
Vineyard Worker
ACE Viticulture
09.2020 - 11.2020
Vineyard Worker
ACE Viticulture
05.2020 - 08.2020
Events Manager
Little Creatures Brewing
09.2018 - 03.2020
Floor Staff
Little Creatures Brewing
04.2018 - 09.2018
Guest Service Agent
Resorts World Sentosa
04.2017 - 03.2018
Intern
Intercruises Shoreside & Port Services
10.2014 - 03.2015
Barista Shift Lead
Starbucks Singapore
05.2013 - 05.2018
Sales Associate
World Of Sports
11.2012 - 03.2013
Certificate In Passenger Services -
Diploma - Hospitality Services and Event Operations
Kaplan Singapore
Higher National ITE - Passenger Services
Institute Of Technical Education
GCE ‘O’ Levels Examination -
Bukit View Secondary School
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