Zackary Hornby
Korokoro,WGN
Summary
A dedicated professional with extensive experience in customer service, hospitality management, and staff leadership. Skilled in de-escalation, handling high-pressure environments, and managing diverse teams. Seeking a Call Taker position where I can apply my excellent communication skills, empathy, and ability to remain calm under pressure to help people in critical situations. Being yourself and leading by example as well as acting with kindness are core values i truly believe in.
Overview
11
11
years of professional experience
Work History
First Responder
Pro Med
, Wellington
08.2024 - 11.2024
- Observing shifts with the WFA staff.
- Operate safely, lawfully and ethically as an emergency care first responder.
- Assess and manage medical and trauma conditions as an emergency first responder
- Make decisions as an emergency care first responder, within designated areas of responsibility, accountability, and competence.
- Communicate and collaborate effectively to achieve the nest outcome as an emergency care first responder
- Learning and understanding the anatomy and physiology at a First Responder level
Duty Manager
The Office
, Palmerston North
01.2017 - 01.2019
- Customer Service: Strong ability to interact with customers and colleagues in high-stress situations, ensuring positive outcomes and safety.
Communication: Advanced skills in active listening, de-escalation, and providing clear and calm instructions, honed through hospitality and leadership roles.
Crisis Management: Adept at managing emergencies and incidents while ensuring the safety and well-being of customers and staff.
Team Leadership & Training: Experience managing teams, providing training, and mentoring staff in high-pressure environments.
Health & Safety: Knowledge of safety protocols, including first aid, crowd control, and risk management.
Technology Skills: Proficient in MS Office and other software, with attention to detail and experience in handling system inputs during high-pressure situations.
Cultural Awareness: Understanding of the Treaty of Waitangi principles and a commitment to respectful and equitable service for all communities.
Apiarist
Te Kapu Apiaries
, Wairoa
01.2016 - 01.2018
- Operated in a high-risk environment, adhering to health and safety protocols.
Worked both independently and as part of a team to meet production targets.
Checkout Operator
Write Price
, Wairoa
01.2014 - 01.2016
- Greeted customers in a friendly and courteous manner.
- Processed cash, credit, debit, and check payments accurately and efficiently.
- Operated point-of-sale terminals to record customer purchases.
- Verified the age of customers when selling alcohol or tobacco products.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Wairoa College
Wairoa, NZ12-2015
Some College (No Degree) - Bachelor of Nursing
Massey University
Palmerston North, NZSkills
- Work Planning and Organization
- Time Management
- Motivational Leadership
- Verbal and written communication
- Attention to Detail
- Health and safety compliance
- Customer Communication
- Policy Enforcement
- Operational Oversight
- Completion of NZCEC course
Affiliations
- Exercise
- Socializing with friends
- Gaming
References
References available upon request.
Timeline
First Responder
Pro Med
08.2024 - 11.2024
Duty Manager
The Office
01.2017 - 01.2019
Apiarist
Te Kapu Apiaries
01.2016 - 01.2018
Checkout Operator
Write Price
01.2014 - 01.2016
High School Diploma -
Wairoa College
Some College (No Degree) - Bachelor of Nursing
Massey University
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