Zafreen Ibrahim
5 Blackpool Street
Summary
Proven in enhancing customer satisfaction and driving sales at Farmers Trading, I excel in customer service and sales expertise. Leveraging strong relationship-building skills and product knowledge, I consistently met sales targets. My experience as a Delivery Driver with NZ Post honed my time management and vehicle inspection skills, ensuring safe and timely deliveries. I am a hardworking person enthusiastic learning about new job inside and out. I pursues opportunities to learn new skills and contribute to group success. I offer strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
NZ Post
06.2020 - 01.2025
- Delivered packages to customer doorsteps and business offices in town and residential area.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Sales Assistant
Farmers Trading
01.2018 - 10.2018
- Handled approximately 56 customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Some College (No Degree) -
Al- Madinah School
Auckland Skills
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Task prioritization
- Friendly and helpful
- Responsible
- Creative thinking
- Customer assistance
- Adaptable and flexible
- Goal driven
- Multitasking
- Organizational skills
- Positive attitude
Certification
Manukau Institute of Technology
Certificate In Business Level 3
January 2018 to November 2018
Timeline
Delivery Driver
NZ Post
06.2020 - 01.2025
Sales Assistant
Farmers Trading
01.2018 - 10.2018
Some College (No Degree) -
Al- Madinah School
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