Zahara Magee
Edgecumbe,New Zealand
Summary
Results-driven professional adept at overseeing bar operations and event logistics. Experience in financial management, team leadership, and customer relationship building, ensuring seamless daily functions. Strong problem-solving skills contribute to maintaining high satisfaction levels and compliance with regulations.
Overview
5
5
years of professional experience
Work History
Bar Manager
Whakatāne Sportfishing Club
Whakatāne, New Zealand
03.2025 - Current
- Managed daily operations of high-volume bar, ensuring exceptional service and product quality.
- Supervised a team of 9+ bartenders, fostering motivation and adherence to service standards.
- Trained staff on drink preparation and customer service techniques for improved efficiency.
- Coordinated staff schedules to optimize coverage during peak periods and special events, enhancing service efficiency.
- Resolved customer complaints professionally to uphold high levels of satisfaction.
- Maintained compliance with licensing laws, health regulations, and hygiene standards.
- Executed financial administration, ensuring accurate cash reconciliation, timely POS reporting, and organized invoicing.
- Created promotional materials to effectively advertise specials and increase event attendance.
- Recognized by management for providing exceptional customer service.
- Managed gaming machines operations, including cash handling, machine emptying, float management, and reconciliation in accordance with the compliance requirements.
- Ensured strict adherence to gaming regulations and host responsibility policies, promoting safe and responsible gambling practices.
- Monitored gaming machines for faults or irregularities, coordinating maintenance and resolving issues efficiently to minimize downtime.
- Handled large volumes of cash securing, maintaining accuracy and completing end-of-day balancing and reporting.
- Led and trained staff on gaming procedures, cash handling, and customer interaction standards.
- provided professional and approachable customer service, assisting patrons with gaming machines use and resolving any concerns.
- Identified and appropriately responded to signs of problem gambling, following legal and venue guidelines.
Office and Events administrator
Whakatāne Sportfishing Club
Whakatāne, New Zealand
11.2023 - 03.2025
- Spearhead event management, overseeing logistics, guest communications, and bookings.
- Delivered exceptional customer service through effective handling of inquiries, event coordination, and membership management.
- Coordinated scheduling and logistics for fishing tournaments and club activities.
- Support team members and optimize event experiences for satisfaction.
- Streamlined accounting operations with Xero and Excel for efficient accounts payable/receivable.
- Manage cash handling with accuracy and responsibility, ensuring seamless daily operations.
- Maintained accurate records of memberships and financial transactions.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Advanced Excel data entry and comprehensive reporting.
- Compiled and organized data from multiple sources into comprehensive reports for management review.
Retail Sales Assistant
Postie Retail Store
Whakatāne, New Zealand
12.2021 - 11.2023
- Delivered exceptional customer service, resolving in-store issues and driving sales growth.
- Consistently surpassed sales targets, achieving recognition in weekend challenges.
- Managed inventory to maintain fully stocked shelves, enhancing customer satisfaction.
- Oversaw cash handling and balanced registers, ensuring accuracy and accountability.
Part-time Kitchen Hand
Awakeri Takeaways
Awakeri, New Zealand
05.2021 - 12.2021
- Upheld cleanliness standards to create a safe and sanitary kitchen environment.
- Mastered equipment operation (deep fryer, hot plates) to support kitchen operations.
- Supported inventory management through timely restocking, enhancing food preparation workflow.
- Provided excellent customer service, building positive relationships with staff and customers.
Casual Retail Worker
SuperValue Edgecumbe
Edgecumbe, New Zealand
12.2020 - 03.2021
- Provided exceptional customer service, fostering lasting relationships with customers.
- Handled cash transactions at checkout, ensuring speed and accuracy for customer satisfaction.
- Maintained stock levels through timely restocking, supporting efficient store operations.
- Supported inventory verification through cycle counts, ensuring stock integrity.
Education
NCEA Level One Excellence Endorsed, Level Two & Three Merit Endorsed - University Entrance Achieved, Outdoor Education Program: Specialized in mountain biking, tramping, and team-building exercises
Whakatāne High School
Whakatane, New ZealandSkills
- SwiftPOS point of sale
- Xero accounting software
- Cash handling and accounts management
- Licensed duty manager
- Pokies and gambling awareness certification
- Event coordination and management
- Customer service and relationship building
- Team leadership and collaboration
- Organizational skills
- Problem solving and troubleshooting
- Database management
- Microsoft Office Suite
- Mailchimp email marketing
- Canva design tools
- First aid certification
- Quick learner
- Effective communication
Awards
- 2022, Certificate of Recognition for Achievement and Diligence in History
- 2021, 1st Prize in History – Professor Keith Farquhar Prize
- 2021, Year 12 Excellence Award
- 2019, Year 10 Excellence Award
- 2019, High Achievement in Drama Level 2
References
- Carole Hughes, Deputy Principal & Police Studies Teacher, 07 308 8251, carole.hughes@whs.co.nz
- Sarah-lee, Past Manager Of Whakatane Sportfishing Club, manager@brrl.co.nz
Volunteer Extracurricular Activities
- Volunteer Firefighter, Certified in Fire and Emergency – Emergency Medical Response (First Aid)
- Tae Kwon Do, Black Tip Level, Achieved gold, silver, and bronze medals in tournaments.
- Karate, Purple Belt Level, Triple graded twice - Recognized for advanced proficiency, dedication, and exceptional performance under formal evaluation.
- Football & Badminton, Actively participate in local teams and competitions.
- Community Volunteering, Dune planting, community rubbish collection, and teaching Tae Kwon Do belt students.
Introduction
I am a highly motivated and results-driven person with well-rounded experience in office administration, management, retail sales, and event coordination. I demonstrate exceptional customer service, excellent time management, and a proactive approach to problem-solving. I always pride myself on being a strong team player with a track record of achieving targets, handling complex tasks, and maintaining positive relationships with customers/the public and colleagues.
Timeline
Bar Manager
Whakatāne Sportfishing Club
03.2025 - Current
Office and Events administrator
Whakatāne Sportfishing Club
11.2023 - 03.2025
Retail Sales Assistant
Postie Retail Store
12.2021 - 11.2023
Part-time Kitchen Hand
Awakeri Takeaways
05.2021 - 12.2021
Casual Retail Worker
SuperValue Edgecumbe
12.2020 - 03.2021
NCEA Level One Excellence Endorsed, Level Two & Three Merit Endorsed - University Entrance Achieved, Outdoor Education Program: Specialized in mountain biking, tramping, and team-building exercises
Whakatāne High School