- I enjoy helping others and giving back to the community
- Music
- Kapa Haka
- Drawing and Painting
- Passionate about mental and physical health
- Gardening
Zahira Masters
Kapiti
Summary
Dynamic and adaptable professional with reliable experience in customer service and cash register operation at Repco, Kapiti. Excelled in creating inclusive environments and organisation skills at Kapiti Youth Support. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Brings friendly people skills, adaptable to all ages, and team collaboration.
Overview
2
2
years of professional experience
Work History
Retail Assistant
Repco, Kapiti
10.2022 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
Youth Representative
Kapiti Youth Support
01.2024 - 12.2024
- Evaluated program effectiveness using surveys from participants; identified areas for improvement based on feedback.
- Collaborated with fellow Youth Representatives to design impactful programs tailored to specific communities' needs.
- Worked in reception to book appointments, take phone calls, task organisation and cleaning.
- Fostered teamwork and collaboration among young members by facilitating team-building activities and events.
Education
Paraparaumu College
Paraparaumu, NZSkills
- Customer service, friendly and helpful
- Reliable and responsible
- Strong communication and interpersonal skills
- Patience and empathy
- Time management capabilities
- Cash register operation
Interests
Timeline
Youth Representative
Kapiti Youth Support
01.2024 - 12.2024
Retail Assistant
Repco, Kapiti
10.2022 - Current
Paraparaumu College
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