Zahra Afshary

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• understanding different people and prospective.
• showing empathy.
• multitasking such as writing and listening and asking questions to find resolution to the matter.
• being very patient with the customers when they are frustrated.
• focusing on one case and once done moving to another.

Completed 5000+ orders each day.

• Operated scanners to accurately track shipment progression, ensuring correctly inputted into the system.
• Safely transported completed packages to loading dock equipment gloves bands and racks.
• Performed thorough inspections of incoming and outgoing shipments to guarantee compliance with strict quality standards.
• Loaded goods ready for scheduled dispatch.
• Counted and recorded warehouse stock to help monitor inventory.
• Followed instructions and completed delegated tasks to agreed standards.
• Recorded daily productivity and strove to reach operational targets.
• Maintained clean, tidy working environments, upholding warehouse hygiene and safety standards.
• Packed work orders and picking slips in line with specifications.
• Wrapped and moved pallets and stock, adhering to safety regulations for continued best practice.
• Protected materials during transport by correctly assembling boxes and crates according to cmpamys safety requirements.

• Worked with compassion and empathy to engage people from diverse backgrounds.
• Developed new and innovative ways of working in order to maintain best practice and meet developing needs.
• Showed sensitivity, confidentiality and respect towards clients' needs, providing a safe environment for clients accessing services.
• Reported dangerous incidents to mitigate further risks to health and safety of staff and service users.
• Examined, scanned and input documents in software system.
• Kept adequate office supplies on hand to support staff and business requirements.

• Answered customer telephone calls promptly and improved on-hold wait times.
• Assisted customers with varying questions using product knowledge and service expertise.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.
• Managed high-volume customer queries simultaneously through effective multitasking.

• Coached soccer and basketball teams to develop sportsmanship and skills.
• Administered programme budget and completed required documentation.
• Established professional relationships with local businesses and community organisers to acquire support for youth programmes.
• Organised community service projects to increase self-confidence for youth.
• Informed and updated parents regarding the status and developments of children.

• Prepared and served lunch and snacks for 10 children, employing knowledge of allergens and child nutrition.
• Supervised play times and games for up to 15 children.
• Planned and led age-appropriate extra-curricular sessions for groups of 5 children.
• Established and maintained a healthy and productive morning routine for 10 children.
• Assisted primary school children with core homework.