Zainab Patel

Banker

• BNZ's Cyber Ambassador cohort - education on AML and financial crime discovery.
• Balanced teller drawers and ATM cash.
• Open, close, and update accounts for customers.
• Provided advice on different bank products and financial options.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Educated customers on features and benefits of banking products and services.

• POS Software, Cash handling, Stock replenishment, Product Advice, Customer service,
• Answering customer queries, Greeting and welcoming customers

• Greeting & welcoming customers, Answering customer queries (i.e Offering assistance and help)
• Face to face customer service
• Stocking products & merchandise
• Ensuring customer satisfaction.

• Intern
• This internship was offered as part of the GirlBoss Advantage Scholarship I have received.