Zainab Zainab
Auckland,Takanini
Summary
Detail-oriented professional with superb people skills. Engaging and helpful . Efficient, accurate and detail-oriented with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of building clientele and achieving high rates of client retention. Dedicated Salon Manager bringing 1.5 years of progressive experience in industry. Expertise in business development and marketing. Collaborative team player excels in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Beauty Salon Manager
ZINC Salon
04.2022 - 05.2023
- Maintained general appointment calendar and set shift schedules.
- Promoted business through marketing initiatives and use of social media.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Handled employee scheduling and coverage needs during business hours.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Scheduled employees to maintain adequate coverage during business hours.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Organized promotions to boost sales, achieving 50 % growth in revenues.,
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
Lead Makeup Artist
Mahi Make Up Artistry
04.2020 - 02.2022
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Demonstrated and explained use of different beauty products to educate customers.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Applied makeup in accordance with clothing style.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
- Scheduled onsite and offsite makeup appointments for clientele.
- Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
- Conferred with producers, customers and performers to determine desired appearance.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used social media platforms to promote salon and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Increased revenue through effective customer service and inventory management.
Nail Technician
Polish Me Nails Salon
02.2018 - 03.2020
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Kept tidy and organized area to comply with cleanliness standards.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Communicated effectively with management concerning important customer issues.
- Offered advice and recommended products to improve and maintain nails.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Cleaned and sanitized tools and equipment before each client.
- Completed consultations with spa guests to determine nail care needs.
- Designed creative nail art designs and patterns.
- Collaborated with other members of salon staff to provide amazing client experience.
Education
Associate of Arts - Cosmetology Education
Beauty Image
01.2018
Skills
- Revenue Generation
- Providing Feedback
- Client Satisfaction
- Customer Loyalty
- Maintaining Clean Work Areas
- Salon Management
- Customer Service
Timeline
Beauty Salon Manager
ZINC Salon
04.2022 - 05.2023
Lead Makeup Artist
Mahi Make Up Artistry
04.2020 - 02.2022
Nail Technician
Polish Me Nails Salon
02.2018 - 03.2020
Associate of Arts - Cosmetology Education
Beauty Image
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