Zakiya Mohammed
Auckland,Papatoetoe
Summary
Energetic professional with a proven track record at Bidfood Auckland South, Great in purchase order management and excelling in high-stress customer service scenarios. Skilled in supplier negotiation and using strong communication skills to build up supplier and customer relationships, significantly improving operational efficiency and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Purchasing Officer
Bidfood Auckland South
New Zealand
02.2023 - Current
- Attention to detail and ability to manage multiple tasks simultaneously.
- Negotiate bulk purchase agreements with suppliers to secure better pricing. Committing to larger orders such as purchase by pallet
- Develop and maintain a high standard of product knowledge.
- Maintain relationships with suppliers to ensure timely delivery and resolve issues.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and speed up customer orders.
- Built strong relationships with sales and customer service team by providing timely updates on procurement activities and addressing any concerns promptly.
Customer Service Representative
Bidfood Auckland South
Auckland
11.2020 - 08.2022
- Handled customer inquiries and suggestions politely and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Transport Operator and Customs Brokerage
Expeditors
Auckland
05.2015 - 06.2017
- Customer retention: Addressing customer requests ,questions and complaint.
- Manage damage record and backorder logs.
- Handle returned merchandise in efficient manner and ensures proper processes are followed so the customer can implement their credit policy.
- Accurate and timely billing of customers and vendors.
- communicate effectively with customers as required.
- Enhanced customer satisfaction with timely deliveries through effective communication and coordination with clients.
Education
Al Madinah School
AucklandSkills
- Purchase Order Management
- Supplier negotiation
- Deadline Management
- Demand forecasting
- Time Management
- Strong Communication skills
- Problem Solving
Makeup Artist
I am a freelancer.
Timeline
Purchasing Officer
Bidfood Auckland South
02.2023 - Current
Customer Service Representative
Bidfood Auckland South
11.2020 - 08.2022
Transport Operator and Customs Brokerage
Expeditors
05.2015 - 06.2017
Al Madinah School