Zakkiyya Thebus
Hamilton
Summary
I am a humble and compassionate individual with a genuine passion for building and maintaining meaningful relationships with customers. Dedicated to my career, I take great pride in my adaptability, initiative, teamwork, and resilience—qualities that have consistently helped me thrive in dynamic environments. I believe my caring nature, positive attitude, and joyful personality will allow me to deliver a uniquely memorable customer service experience as part of the Jetconnect cabin crew. I’m excited about the opportunity to contribute to your team while continuing to grow both personally and professionally.
Overview
11
11
years of professional experience
Work History
Housing Support Manager
Kāinga Ora
02.2024 - Current
- Monitored and managed rent accounts, ensuring payments were up to date, and worked closely with customers to arrange solutions for arrears, credits, and rent adjustments.
- Supported tenants with maintenance requests, home inspections, and property access coordination, ensuring homes remained safe and functional.
- Assisted with tenancy processes including pre-let inspections, move-ins, and ongoing in-home support, while capturing and responding to customer concerns and feedback with care and urgency.
- Collaborated with Advisor Wellbeing Supports on complex and sensitive cases, providing compassionate, tailored support to customers with unique needs.
- Fostered strong teamwork and communication within the team, consistently working toward positive outcomes for customers and colleagues.
- Actively participated in ongoing training and development, demonstrating commitment to personal and professional growth.
Advisor – Customer Support
Kāinga Ora
08.2022 - 02.2024
- Responded to customer inquiries regarding account transactions, rent, and debt arrangements with accuracy and care.
- Assisted tenants with responsive maintenance and repair requests, ensuring prompt and effective service delivery.
- Managed administrative tasks efficiently to support smooth day-to-day operations.
- Received and addressed customer compliments, complaints, and feedback regarding Kāinga Ora products and services, demonstrating empathy, patience, and problem-solving skills.
Customer Service Representative
Ministry of Social Development
06.2020 - 07.2022
- Provided empathetic and efficient assistance to clients seeking financial support, often during times of personal hardship.
- Trained and mentored new representatives through the buddy system, supporting their development in call handling and system navigation.
- Contributed to team culture by organizing internal events such as birthdays, work anniversaries, and end-of-year celebrations.
- Assisted with COVID-19 wage subsidy inquiries and conducted welfare checks, demonstrating adaptability, discretion, and care during high-stress periods.
Host / Food & Beverage Attendant
Novotel Auckland Airport
02.2018 - 06.2020
- Warmly greeted guests upon arrival, ensured smooth seating, and introduced service staff to create a welcoming and personal dining experience.
- Supported supervisors, bartenders, and service staff to ensure seamless restaurant operations.
- Attentively handled guest requests and efficiently resolved complaints, maintaining high levels of customer satisfaction.
- Maintained composure in a high-pressure, fast-paced environment, consistently delivering excellent service.
- Demonstrated flexibility by working both independently and as part of a team across various roles including floor service, room service, and back-of-house support.
- Assisted with end-of-day cash-up procedures and supported host duties when required.
Front of House / Waitress
The Wooden Farmer
12.2015 - 12.2017
- Warmly welcomed guests, assisted with seating, and ensured prompt service of beverages to create a friendly and efficient dining experience.
- Maintained a calm, professional demeanour in a high-pressure, fast-paced environment.
- Collaborated effectively with team members while also demonstrating the ability to work independently with confidence and initiative.
Cleaner / Shop Assistant
The Florist
03.2014 - 11.2016
- Maintained cleanliness and presentation of the shop interior to ensure a welcoming environment for customers.
- Assisted with flower deliveries, demonstrating time management, reliability, and care with customer orders.
- Answered incoming calls and took detailed messages, supporting smooth day-to-day shop operations and customer service.
Education
NZ Diploma - Tourism and Travel
New Zealand School of Tourism
NCEA Level 3 - undefined
Putaruru College
Skills
- Building relationships
- Calm under pressure
- Determination
- Focused on given set task
- Resilience
- Communication
- Dedication
- Flexibility
- Improving customer satisfaction
Timeline
Housing Support Manager
Kāinga Ora
02.2024 - Current
Advisor – Customer Support
Kāinga Ora
08.2022 - 02.2024
Customer Service Representative
Ministry of Social Development
06.2020 - 07.2022
Host / Food & Beverage Attendant
Novotel Auckland Airport
02.2018 - 06.2020
Front of House / Waitress
The Wooden Farmer
12.2015 - 12.2017
Cleaner / Shop Assistant
The Florist
03.2014 - 11.2016
NCEA Level 3 - undefined
Putaruru College
NZ Diploma - Tourism and Travel
New Zealand School of Tourism
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