Zalak Patel
Henderson
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Head Barista and Supervisor
L'oeuf Cafe
09.2022 - Current
- Prepared and served coffee,espresso drinks, blended coffees and teas.
- Operating brewing and grinding equipment.
- Prepare and serve an average of 320 specialty beverages per shift. Maintaining consistent quality and speed during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cafe Supervisor and Head Barista
Petit Bocal
01.2020 - 08.2022
- Supervised staff in providing excellent customer service to patrons.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Managed inventory, ordering supplies as needed.
- Organized daily shift schedules for employees.
- Resolved customer complaints promptly and professionally.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained new baristas on proper preparation techniques for various coffee drinks.
Haed Barista and FOH
Gipsy Moth
09.2017 - 12.2019
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americano.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Education
Bachelor of Engineering - Computer Engineering
S.K Patel University
03-2017
Diploma Engineering - Computer Engineering
Ganpat Polytechnic
03-2014
Skills
- Complex Problem-Solving
- Up-Selling
- Good Communication
- Time Management
- Speedy and Efficient
- Team Leadership
- Latte art mastery
- Adaptability under pressure
Affiliations
Available on Request.
Timeline
Head Barista and Supervisor
L'oeuf Cafe
09.2022 - Current
Cafe Supervisor and Head Barista
Petit Bocal
01.2020 - 08.2022
Haed Barista and FOH
Gipsy Moth
09.2017 - 12.2019
Diploma Engineering - Computer Engineering
Ganpat Polytechnic
Bachelor of Engineering - Computer Engineering
S.K Patel University
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