Zandria Chapman
Westland,Hokitika
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Availability Manager
The Warehouse Group
Grey, Greymouth
11.2023 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Entered time and attendance logs in preparation for payroll.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Created monthly reports for senior management summarizing operational performance metrics.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted quality, timely performance feedback and performance appraisals.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Maintained adequate staffing to meet objectives within budget.
Ground Service Ramp Agent
JNP Aviation Limited
Hokitika, Westland
07.2022 - 10.2023
- Transported hazardous materials safely according to FAA regulations using ground service equipment.
- Loaded and unloaded baggage, freight and cargo from aircrafts in accordance with established policies and procedures.
- Provided customer service to passengers while they were waiting at the gate area.
- Followed strict security protocols while handling luggage, cargo and mail bags.
- Conducted thorough inspections of baggage compartments after loading and unloading process was completed.
- Provided wheelchair service for disabled passengers when needed.
- Maintained accurate records of passenger check-ins and departures.
Retail Assistant
James Pascoes Limited
Glenfield, Auckland
10.2015 - 03.2017
- Processed payments using cash register, credit card machine and POS system.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Operated cash registers efficiently during peak hours of business.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Answered phones promptly and directed calls appropriately.
- Restocked shelves with new merchandise when required.
- Greeted customers upon entry to the store and provided a positive shopping experience.
Education
High School Diploma -
Glenfield College
Auckland, NZ11-2016
Skills
- Operations Management
- Contract Management
- Business Administration
- Performance Management
- Staff Development
- Budget Control
- Team Leadership
- Time Management
- Staff Training and Development
- Complex Problem-Solving
- Negotiation
- Performance Evaluations
Languages
Afrikaans
Native/ Bilingual
Affiliations
- Outdoors loving family, always looking for a new Trial to go walk and explore with my 2 amazing kids and husband
- Love playing social netball and do archery when time is in our favor.
- Our family is definitely obsessed with motorsport, so a very busy household indeed.
Timeline
Availability Manager
The Warehouse Group
11.2023 - Current
Ground Service Ramp Agent
JNP Aviation Limited
07.2022 - 10.2023
Retail Assistant
James Pascoes Limited
10.2015 - 03.2017
High School Diploma -
Glenfield College
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