Zane Brown
Hamilton,New Zealand
Summary
Skilled Service Desk Analyst with relevant experience in managing and resolving service desk issues, optimizing user operations and improving system efficiency. Strong technical knowledge, combined with exceptional problem-solving skills, aids in the prompt identification of software/system errors to minimize downtime. Proven track record of improving customer satisfaction through timely resolution of IT issues and offering insightful solutions.
Overview
4
4
years of professional experience
Work History
Service Desk Analyst
Glassbox
Hamilton, New Zealand
03.2025 - Current
- Maintain accurate service records, and communicate effectively with customers and internal teams.
- Collaborated with IT teams to improve service delivery and user experience.
- Provided technical support for software and hardware issues to end-users.
- Managed ticketing system for tracking and resolving user requests efficiently.
- Diagnosed and resolved network connectivity problems for remote users.
- Preparing, configuring, and staging hardware for deployment.
- Escalated complex issues to senior technicians as needed for resolution.
Bar Manager / Bartender
Te Rapa Tavern
Hamilton, New Zealand
01.2023 - 03.2025
- Ensured licensing compliance and adherence to legal requirements.
- Trained and mentored staff on customer service and drink preparation techniques.
- Managed staff schedules and supported team development.
- Handled cash management and balanced closing registers accurately.
- Managed daily operations of bar, ensuring efficient workflow and service quality.
- Oversaw inventory control, including ordering and restocking supplies as needed.
Team Member
Tank Juice Bar, The Base
Hamilton, New Zealand
01.2022 - 01.2023
- Maintained cleanliness and organization of workstations and equipment.
- Followed safety and hygiene protocols to ensure food quality standards.
- Provided friendly and efficient customer service.
- Operated point-of-sale system for customer transactions accurately.
Education
Bachelor of Science - Computer Science
University of Waikato
Hamilton, NZ12-2024
High School Diploma -
Hamilton Boys High School
Hamilton12-2021
Skills
- Proficient in C#, Java, JavaScript, PHP, HTML, SQL
- Incident resolution
- Hardware setup and troubleshooting
- Ticketing systems
- Technical support
- Inventory management
- Attention to detail
- Software testing and support
- Problem solving
- Strong communication,
- Teamwork
- Adaptability in fast-paced environments
Hobbies and Interests
- Rock-Climbing
- Chess
- Tramping and Camping
- Futsal
- Running
References
- Glassbox, Available on request
- Raj Thapa, General Manger, Te Rapa Tavern, 022 589 2662
- Emma Mills, Hamilton Manager, Tank Juice Bar Te Awa, 027 263 0390
Timeline
Service Desk Analyst
Glassbox
03.2025 - Current
Bar Manager / Bartender
Te Rapa Tavern
01.2023 - 03.2025
Team Member
Tank Juice Bar, The Base
01.2022 - 01.2023
Bachelor of Science - Computer Science
University of Waikato
High School Diploma -
Hamilton Boys High School