Zane Cooper

- The recovery administration role within ACC worked actively in two different departments within Recovery Admin, both IDM (inbound document management) and RAPI (Recovery Administration Physical Injury).

- I completed all manner of tasks handed to me via the recovery coordinator space, setting in motion the wheels to a great client outcome.

- Working in IDM specifically, I was able to sharpen skills in maintaining client records and keeping information from external spaces, such as healthcare providers, up to date.

- Working in Recovery administration, I was able to develop skills in navigating processes such as conducting requests for information, booking adequate transport for clients, authorizing payments and purchase orders to external providers, as well as writing and facilitating referrals for a wide range of assistance for clients.

- As well as this, I operated an internal phone service to handle queries sent from internal parties, applying direct communication ability to ensure smooth client assistance.

- In this role, I was able to understand the internal workings of successful client care within the company and the communication it takes to ensure that success.

• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Inspected floor displays, noted missing items and immediately replenished merchandise.
• Completed regular cycle counts and inventory audits.
• Maintained inventory and ordered new supplies to meet expected needs.
• Readied items for sales floor stocking by affixing tags and preparing shelf labels.
• Supported promotional plans by updating signage with price changes.

Worked at the halls of residence through O-week and made sure the grounds were safe at both Kainga rua and The cube.

• Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
• Checked and verified photo identification prior to granting facility access.

Unloaded ships for talleys.