Zane Trotter
Westport New Zealand
Summary
- Cert IV Business Management
- First Aid with CPR
- Full drivers licence NSW
- Very reliable.
- Fit
- Available as soon as possible.
- 20 years of hospitality experience.
- Management Experience
- Very good References on request
- 5 yrs Disabilities Support Worker
- Have great Empathy and compassion
- Police Certificate.
- Workers with Childrens Clearance
Overview
25
25
years of professional experience
Work History
Disability Support Worker
Life Without Barriers NSW
01.2025 - 11.2025
- Assisted clients with daily living activities to promote independence.
- Developed personalized care plans in collaboration with healthcare professionals.
- Supported individuals in accessing community resources and social activities.
- Trained new staff on best practices for providing disability support services.
- Facilitated communication between clients, families, and support teams effectively.
- Advocated for client needs during meetings with service providers and stakeholders.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted in developing self-care skills such as personal hygiene practices.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Transported clients to appointments, social events, and other activities as needed.
Disabilities Support Worker
Changing Lives NSW Australia
03.2024 - 07.2025
- Provided personal care and assistance to individuals with disabilities.
- Supported clients in daily living activities and community integration.
- Advocated for client needs and preferences in care planning sessions.
- Monitored client health and reported changes to healthcare professionals.
- Facilitated recreational activities to promote social engagement and enjoyment.
- Maintained accurate documentation of client progress and service plans.
- Collaborated with multidisciplinary teams to enhance client support services.
- Transported clients to appointments, social events, and other activities as needed.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Encouraged independence by teaching skills needed for everyday life.
Leasing Agent
All Residential Wollongong NSW
03.2017 - 09.2023
- Conducted property tours to showcase available rental units to prospective tenants.
- Responded promptly to tenant inquiries and resolved maintenance requests efficiently.
- Managed lease agreements and ensured compliance with local rental regulations.
- Maintained strong relationships with clients, fostering a positive rental experience for tenants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Inspected vacant units and ensured they were ready for showings.
- Maintained a professional attitude when dealing with difficult situations or customers.
Bar Manager
Kiama Leagues Club NSW
05.2013 - 11.2015
- Managed daily bar operations at a prominent club in Kiama.
- Supervised and trained staff on service standards and customer interaction.
- Coordinated special events, ensuring smooth service during high-volume periods.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Implemented health and safety protocols for food and beverage handling.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Monitored patron alcohol consumption to encourage safety.
- Poured wine, beer, and cocktails for patrons.
Bartender
Gerringong Bowls Club NSW
Gerringong NSW
02.2011 - 07.2012
- Mixed and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during shifts.
- Engaged with patrons to enhance their experience and address inquiries.
- Collaborated with kitchen staff to ensure timely service of food orders.
- Adhered to safety and hygiene standards in all aspects of bar operations.
- Greeted customers and provided excellent customer service.
- Poured wine, beer, and cocktails for patrons.
- Stocked ice bins and coolers as needed throughout shift.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Bartender
Colllegians RLFC NSW
Wollongong
02.2008 - 08.2010
- Mixed and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during shifts.
- Engaged with patrons to enhance their experience and address inquiries.
- Collaborated with kitchen staff to ensure timely service of food orders.
- Trained new bartenders on beverage preparation and customer service techniques.
- Managed inventory by tracking stock levels and placing orders as needed.
- Adhered to safety and hygiene standards in all aspects of bar operations.
- Greeted customers and provided excellent customer service.
Duty Manager
Helensburgh Workers Club NSW
Helensburgh NSW
07.2005 - 09.2007
- Supervised daily operations to ensure smooth service and member satisfaction.
- Trained staff on club policies and customer service standards.
- Managed inventory levels for bar and kitchen supplies effectively.
- Coordinated event logistics and set up for member functions.
- Balancing $30,000 Vault each shift
- Resolved customer complaints promptly to maintain a positive experience.
- Monitored staff performance and provided constructive feedback regularly.
Bartender
Club Windang NSW
Windang NSW
09.2000 - 03.2005
- Mixed and served a variety of cocktails and beverages to customers.
- Engaged with patrons to enhance their experience and address inquiries.
- Maintained cleanliness and organization of the bar area during shifts.
- TAB/ Keno Operator
- Changing Beer Kegs
- Trained new staff
- Collaborated with kitchen staff to ensure timely service of food orders.
Education
HSC Studies
Oten TAFE NSW
04-2007
Skills
- Cocktail preparation
- Beverage service
- Inventory management
- Alcohol safety
- Customer engagement
- Property management
- Time management
- Staff training
- Highly reliable
- Hospitality service expertise
- New hire training
Timeline
Disability Support Worker
Life Without Barriers NSW
01.2025 - 11.2025
Disabilities Support Worker
Changing Lives NSW Australia
03.2024 - 07.2025
Leasing Agent
All Residential Wollongong NSW
03.2017 - 09.2023
Bar Manager
Kiama Leagues Club NSW
05.2013 - 11.2015
Bartender
Gerringong Bowls Club NSW
02.2011 - 07.2012
Bartender
Colllegians RLFC NSW
02.2008 - 08.2010
Duty Manager
Helensburgh Workers Club NSW
07.2005 - 09.2007
Bartender
Club Windang NSW
09.2000 - 03.2005
HSC Studies
Oten TAFE NSW