Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zankruti Bulsara

Christchurch,,New Zealand

Summary

Customer Service Professional with nine years of experience in customer relations and operational efficiency. Proven track record in delivering exceptional service, optimizing workflows, and fostering collaborative team environments. Notable achievements include providing comprehensive support for MyIR account verification and ensuring accurate processing of donation tax credit claims. Dedicated to enhancing service quality and driving continuous improvement in customer experiences.

Overview

9
9
years of professional experience

Work History

Customer Service Administrator

Madison Recruitment – Contracted at Inland Revenue
, Christchurch, New Zealand
01.2025 - Current
  • Promoted and assisted customers with setting up two-step verification for their MyIR accounts, while investigating account statuses to verify the completion of the verification process.
  • Outbound calls were made to encourage customers to set up two-step verification, with phone and web message support provided to guide them through the process. Additionally, inbound calls regarding two-step verification inquiries were promptly addressed.
  • Donation tax credit claims were reviewed to assess eligibility for refunds, with visual checks conducted based on START criteria. Customer contact was maintained through outbound calls and web messaging, as needed, to address any questions or concerns.

FRONT DESK RECEPTIONIST

Travelodge Wynyard Quarter
Auckland, New Zealand
04.2023 - 03.2024
  • Ensure personalized welcome greetings for guests whenever possible, and oversee the smooth execution of daily check-in and check-out procedures at the hotel.
  • Handle guest complaints promptly and with professionalism, escalating them to a supervisor as necessary.
  • Facilitate efficient communication, and deliver comprehensive end-of-shift reports to ensure a smooth transition for the subsequent shift.
  • Promptly and courteously manage reservation requests, addressing any special requirements or challenges, and involving the Hotel, Reservations Manager, or Coordinator as necessary.

GUEST SERVICE ATTENDANT

Swiss Belsuites Victoria Park
Auckland, New Zealand
07.2022 - 03.2023
  • Support front desk operations by adeptly managing incoming phone calls, emails, and walk-in guests with efficiency and professionalism.
  • Exhibited proactive problem-solving abilities in effectively addressing unforeseen challenges or guest complaints.
  • Acted as an informed point of contact for visitors inquiring about local points of interest, offering valuable insights and recommendations.
  • Worked collaboratively with the housekeeping team to swiftly resolve room issues, minimizing disruptions for guests, and ensuring their satisfaction.

ASSISTANT HOTEL MANAGER

Red Roof Inn
El Paso, Texas - USA
09.2018 - 04.2022
  • Efficiently supervised daily operations, promptly addressing any issues to ensure minimal disruptions to guest services.
  • Enhanced room inventory management to optimize occupancy rates while mitigating overbooking incidents.
  • Continuously monitored online reviews and guest ratings, adeptly implementing adjustments to address concerns, and capitalize on positive feedback.
  • Recruited and trained new employees, exemplifying optimal methods for serving clients and guests.
  • Optimized front desk operations to achieve greater efficiency and elevate guest experiences.

FRONT DESK RECEPTIONIST

Days Inn
Centerville, Texas - USA
11.2015 - 07.2018
  • Welcomed guests at the front desk with graciousness, and engaged in meaningful conversations while efficiently managing the check-in process.
  • Handled room deposits, fees, and payments accurately and professionally.
  • Elevated guest satisfaction by promptly and effectively addressing inquiries and concerns at the front desk.
  • Delivered outstanding customer service, leading to a significant number of repeat guests, and favorable reviews.

Education

NURSING -

Lone Star College
Conroe, Texas, USA

NURSING -

El Paso Community College
El Paso, Texas, USA

Skills

  • Customer Relations
  • Data Verification and Compliance
  • Operational efficiency
  • Account Management
  • Tax credit review
  • Detail orientation

Timeline

Customer Service Administrator

Madison Recruitment – Contracted at Inland Revenue
01.2025 - Current

FRONT DESK RECEPTIONIST

Travelodge Wynyard Quarter
04.2023 - 03.2024

GUEST SERVICE ATTENDANT

Swiss Belsuites Victoria Park
07.2022 - 03.2023

ASSISTANT HOTEL MANAGER

Red Roof Inn
09.2018 - 04.2022

FRONT DESK RECEPTIONIST

Days Inn
11.2015 - 07.2018

NURSING -

Lone Star College

NURSING -

El Paso Community College

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Zankruti Bulsara