Zara Balloch
Te Kuiti,WKO
Summary
I am a highly motivated individual, enthusiastic about making a positive impact in my career. I consider myself to be honest, reliable, trustworthy, efficient and hardworking. I work well as part of a team or in a sole charge position.
Overview
17
17
years of professional experience
Work History
Call Center Operator
Te Nehenehenui
Te Kuiti, WKO
03.2022 - Current
- Conducted phone investigations with COVID-19 patients to retrieve personal information, symptoms, medical history, close-contact history and potential exposures.
- Used the National Contact Tracing Solutions to effectively manage patients.
- Conducted Daily Health Checks to patients and their household members.
- Coordinated with public health and local facilities to arrange welfare support for individuals self-isolating.
- Applied strong communication skills to inform individuals of isolation protocols and quickly answer any queries.
- Offered basic guidance regarding testing for those exposed to people with COVID-19.
- Used the Immunisation Consumer Support database to provide personal vaccination information and resources to individuals of a targeted community.
- Adhered to established protocols and scripts to consistently achieve call-time and quality standards.
- Carried out all calls in a clear and professional manner.
- Helped coordinate Iwi events -Pūtiki Hauora Event 2022, Third Reading trip to Wellington 2022, Te Rangiwaituhi 2022, Te Ara o Tūrongo 2023, Iwi Chairs 2023, Kawenata Awards 2023
Dairy Farm Hand
Were Enterprises
Te Kuiti, WKO
07.2014 - 07.2020
- Trained farm personnel to maintain high standards of animal welfare and farm productivity.
- Milked 450 cows using milking machinery.
- Contributed to the successful breeding program by facilitating artificial insemination processes and monitoring pregnant cows.
- Supported efficient milking operations, ensuring timely completion of daily milking schedules and proper handling of milk products.
- Lead Calf Rearer - calf-rearing procedures by providing appropriate nutrition, housing, and medical attention as needed.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing and prevent disease outbreaks
- Improved weaning success rates with gradual introduction of solid feed and close observation of calf behaviour during transition periods.
Front of House Staff Member
The Long Black Cafe
Waitomo Caves, WKO
03.2007 - 03.2009
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
Education
Te Kuiti High School
Te Kuiti, NZNew Plymouth Girls' High School
New Plymouth, NZSkills
- Computer Skills
- Telephone Skills
- Clear Communication
- Adaptable
- Reliable
- Cultural Awareness
- Multitasking Abilities
- Customer Service
- Leadership
- Motivated Individual
References
Sonya Hetet
Te Nehenehenui Pūtiki Lead - Kai Whakahaere - Pou Tangata
sonya.hetet@tnn.co.nz
021995725
Sheridan Tata
Farm Manager - Were Enterprises Ltd
02102324863
Timeline
Call Center Operator
Te Nehenehenui
03.2022 - Current
Dairy Farm Hand
Were Enterprises
07.2014 - 07.2020
Front of House Staff Member
The Long Black Cafe
03.2007 - 03.2009
Te Kuiti High School
New Plymouth Girls' High School