Zara Balloch
Te Kuiti,WKO
Summary
I am a highly motivated individual, enthusiastic about making a positive impact in my career. I consider myself to be honest, reliable, trustworthy, efficient and hardworking. I work well as part of a team or in a sole charge position.
Overview
17
17
years of professional experience
Work History
Call Center Operator
Te Nehenehenui
03.2022 - Current
- Conducted phone investigations with COVID-19 patients to retrieve personal information, symptoms, medical history, close-contact history and potential exposures.
- Used the National Contact Tracing Solutions to effectively manage patients.
- Conducted Daily Health Checks to patients and their household members.
- Coordinated with public health and local facilities to arrange welfare support for individuals self-isolating.
- Applied strong communication skills to inform individuals of isolation protocols and quickly answer any queries.
- Offered basic guidance regarding testing for those exposed to people with COVID-19.
- Used the Immunisation Consumer Support database to provide personal vaccination information and resources to individuals of a targeted community.
- Adhered to established protocols and scripts to consistently achieve call-time and quality standards.
- Carried out all calls in a clear and professional manner.
- Helped coordinate Iwi events -Pūtiki Hauora Event 2022, Third Reading trip to Wellington 2022, Te Rangiwaituhi 2022, Te Ara o Tūrongo 2023, Iwi Chairs 2023, Kawenata Awards 2023
Dairy Farm Hand
Were Enterprises
07.2014 - 07.2020
- Trained farm personnel to maintain high standards of animal welfare and farm productivity.
- Milked 450 cows using milking machinery.
- Contributed to the successful breeding program by facilitating artificial insemination processes and monitoring pregnant cows.
- Supported efficient milking operations, ensuring timely completion of daily milking schedules and proper handling of milk products.
- Lead Calf Rearer - calf-rearing procedures by providing appropriate nutrition, housing, and medical attention as needed.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing and prevent disease outbreaks
- Improved weaning success rates with gradual introduction of solid feed and close observation of calf behaviour during transition periods.
Front of House Staff Member
The Long Black Cafe
03.2007 - 03.2009
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
Education
Te Kuiti High School
Te Kuiti, NZNew Plymouth Girls' High School
New Plymouth, NZSkills
- Computer Skills
- Telephone Skills
- Clear Communication
- Adaptable
- Reliable
- Cultural Awareness
- Multitasking Abilities
- Customer Service
- Leadership
- Motivated Individual
References
Sonya Hetet
Te Nehenehenui Pūtiki Lead - Kai Whakahaere - Pou Tangata
sonya.hetet@tnn.co.nz
021995725
Sheridan Tata
Farm Manager - Were Enterprises Ltd
02102324863
Timeline
Call Center Operator
Te Nehenehenui
03.2022 - Current
Dairy Farm Hand
Were Enterprises
07.2014 - 07.2020
Front of House Staff Member
The Long Black Cafe
03.2007 - 03.2009
Te Kuiti High School
New Plymouth Girls' High School
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