Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
References
Timeline
Generic
Zara Firdaus

Zara Firdaus

Mt Roskill,AUK

Summary

Team player with a strong record at White + Wong’s, excelling in client service, operational coordination, and staff management. Expertise in building positive client relationships and maintaining high professional standards while effectively resolving issues in high-pressure situations. Multilingual and detail-oriented, capable of adapting quickly in fast-paced environments, with transferable skills applicable to legal practice.

Overview

8
8
years of professional experience

Work History

Manager

WHITE AND WONGS
10.2024 - Current
  • Oversee the daily operations of a high-volume hospitality establishment, ensuring efficiency and service excellence.
  • Provide leadership and training to front-of-house staff to maintain consistent, professional standards.
  • Coordinate effectively with kitchen and bar teams to ensure seamless service delivery.
  • Manage client interactions with a focus on delivering high-quality, responsive customer service.
  • Administer bookings, private events, and end-to-end client experiences with attention to detail and professionalism.

Waitress

WHITE AND WONGS
01.2022 - 09.2024
  • Assisted in training new waitstaff on restaurant protocols and procedures.
  • Developed positive relationships with regular customers through friendly conversation.
  • Answered questions about menu items, ingredients, and pricing.

Hospitality

WENDY
01.2021 - 01.2022
  • Operated drive-through services to efficiently process orders, payments, and food delivery.
  • Mastered POS systems to manage payments between $200 and $400 per shift.
  • Prepared raw ingredients to cook over 20 menu items for more than 1,000 customers daily.
  • Delivered outstanding customer service to enhance satisfaction.
  • Adhered to all local Covid-19 safety protocols, ensuring rigorous sanitization practices.

Maths Tutor

KUMON
01.2018 - 01.2019
  • Facilitated math goal achievement for students aged 10 to 17.
  • Monitored student progress and adjusted instruction methods accordingly.
  • Trained new tutors on instructional methods and best practices for student engagement.
  • Maintained academic performance records to identify improvement areas.
  • Guided diverse age groups toward successful mathematics outcomes.

Education

High School Diploma -

Epsom Girls Grammar School
Epsom, NZ
10-2022

Bachelor of Laws -

Auckland University of Technology
Auckland, NZ

Skills

  • Professional communication skills
  • Client-focused service
  • Leadership and team management
  • Time management expertise
  • Attention to detail
  • Adaptability and flexibility
  • Cultural competency
  • Multilingual proficiency

Languages

  • English - native
  • Urdu - Native
  • Hindi - Professional

Volunteer Experience

School outreach, 2019-2020, volunteered in places like school carnivals, taking leadership roles by running stands, 

References

References available upon request.

Timeline

Manager

WHITE AND WONGS
10.2024 - Current

Waitress

WHITE AND WONGS
01.2022 - 09.2024

Hospitality

WENDY
01.2021 - 01.2022

Maths Tutor

KUMON
01.2018 - 01.2019

High School Diploma -

Epsom Girls Grammar School

Bachelor of Laws -

Auckland University of Technology

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Zara Firdaus