Zara Graham
Lincoln,CAN
Summary
Outgoing, positive, and approachable with over five years of customer service experience. I enjoy connecting with people, creating positive experiences, and working in busy team environments. Reliable, quick to learn, and always willing to go the extra mile, I'm excited to bring my passion for people and aviation to the Passenger Service Agent role.
Overview
14
14
years of professional experience
Work History
Electronic Assembler
GPC Electronics
Wigram, Christchurch
09.2025 - 07.2026
- Assembled electronic components according to precise specifications and quality standards.
- Collaborated with team members to streamline assembly workflows, resulting in faster production times.
- Trained new employees on assembly techniques and safety practices effectively.
- Communicated production issues and delays to supervisors, ensuring timely resolution and minimizing downtime.
- Maintained clean and organized workspace, contributing to overall safety and operational productivity.
Sales Assistant
Max Fashion
Hornby, Christchurch
02.2024 - 12.2024
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in product selection and locating items to enhance shopping experience.
- Executed visual merchandising strategies to enhance store appeal and engage customers.
- Responded to customer inquiries via phone to provide information on store offerings and services.
- Worked efficiently in a team while adapting quickly to changing priorities
Retail Sales Assistant (2IC)
Ilabb
01.2022 - 12.2023
- Maintained up-to-date store, product, and promotional knowledge, supporting consistent sales performance.
- Collaborated with team members to consistently achieve monthly sales targets.
- Resolved customer issues tactfully, ensuring satisfaction and upholding professionalism.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Managed cash register operations using POS system and processed sales and returns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Monitored store environment for suspicious activities to enhance security.
Production Assistant
GPC Electronics
01.2021 - 01.2022
- Assembled components to meet production specifications
- Monitored inventory supply lines to ensure material availability for production.
- Coordinated production schedules to meet deadlines and optimize workflow.
- Assisted in equipment setup and maintenance for electronic manufacturing processes.
- Managed inventory levels, ensuring materials were available for production runs.
Customer Service Assistant
Spaceships Rentals
01.2018 - 01.2019
- Managed reception, greeted customers, answered phones, booked rentals, and coordinated check-ins and check-outs.
- Provided customer service and sales support to international and national customers.
- Assisted customers with vehicle rentals and inquiries.
- Processed rental agreements and verified customer information.
- Managed reservation system and updated booking details.
Event host
Flight Centre
03.2018 - 03.2018
- Welcomed attendees and customers, fostering a welcoming atmosphere.
- Coordinated with coworkers to assist customers, contributing to smooth operations and enhanced customer satisfaction.
Fashion Catwalk Model
Denyse Saunders Model Agency
01.2013 - 01.2016
- 2016 Face of Canterbury Fashion Beauty Week
- Appeared on the front cover of Latitude Magazine in 2016
- Received the title of Model of the Year from Canterbury Fashion Beauty in 2015
- Featured on the front cover of Metropol Magazine in 2015
Education
NZST Level 3 & 4 - Tourism, Airline and Flight Attending
New Zealand School of Tourism And Travel
Christchurch, NZ01-2018
Certificate in Beauty Therapy -
National School of Aesthetics
Christchurch, CAN01-2016
Skills
- Attention to detail
- Adaptability and quick learning
- Customer service excellence
- Effective communication
- Front desk operations
- Administrative and reception skills
- Positive attitude and eagerness to learn
- Friendly and approachable demeanor
- Professional presentation
- Ability to thrive in fast-paced environments
References
- Seadon Baker, ilabb Limited, CEO, Owner and fearless leader, 0274316937, Seadon@ilabb.com
- Denise Ohs, New Zealand School of Tourism, Campus Manager, (0800) 102020, deniseohs@nzschooloftourism.co.nz
Hobbies and Interests
- Cars & Motosport
- Health & Wellbeing
- Modelling
- Fashion/Beauty
Timeline
Electronic Assembler
GPC Electronics
09.2025 - 07.2026
Sales Assistant
Max Fashion
02.2024 - 12.2024
Retail Sales Assistant (2IC)
Ilabb
01.2022 - 12.2023
Production Assistant
GPC Electronics
01.2021 - 01.2022
Event host
Flight Centre
03.2018 - 03.2018
Customer Service Assistant
Spaceships Rentals
01.2018 - 01.2019
Fashion Catwalk Model
Denyse Saunders Model Agency
01.2013 - 01.2016
NZST Level 3 & 4 - Tourism, Airline and Flight Attending
New Zealand School of Tourism And Travel
Certificate in Beauty Therapy -
National School of Aesthetics